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  1. Car Next Door Help Centre
  2. Taking a trip
  3. Picking up the car and keys

Picking up the car and keys

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  • You'll need the Car Next Door app before you drive
  • Finding the car at the start of a trip
  • Checking for damage and uploading photos at the start and end of your trip
  • The app crashes when I try to upload photos during a trip
  • Getting the keys: lockbox instructions
  • Lockbox troubleshooting
  • Arranging the key handover for a Key Handover car
  • Entering the odometer reading before and after each trip (Key Handover cars only)
  • What to do if you find a car dirty or messy
  • What to do if you find a car unlocked
  • What to do if you find a car with low fuel

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