Kristin A

Total activity 89
Last activity 28 April 2021 04:58
Member since 28 June 2017 05:17

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Kristin A created an article, 28 April 2021 04:58
Updates to Terms of Use - April 2021
1. Our community
2. Community rules
We have updated the Car Next Door Member Agreement, Owner Agreement and Damage Policy. The following is a summary of the key changes. It is provided for your convenience only, and may not describe ...
- Edited 13 May 2021 00:23
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- 1 comment
- 100 votes
Kristin A commented, 20 December 2020 22:32
Hi Aram, we tried providing fuel cards for many years, but members frequently lost them or forgot to put them back in the car, or got the PIN wrong enough times that the card was blocked. It also t...
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Kristin A commented, 20 December 2020 21:50
Hi Natalie, it should take you to a screen where you can select the trip that the fine occurred in, or if you're not sure which trip it was, select "Get help with this car" instead, and you'll be g...
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Kristin A commented, 11 December 2020 01:24
Hi Aditya, apologies for the confusion. The version on our website here is correct; I'll follow up with our Member Experience team to make sure they have the right info. Additionally, if you do nee...
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Kristin A commented, 06 December 2020 20:55
Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.
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Kristin A commented, 29 November 2020 22:47
Hi Emma, you can only link to a video - you would need to upload it to youtube or another video-hosting site and then insert the link to your profile.
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Kristin A commented, 29 November 2020 22:43
Hi Colin, sometimes owners list their car on the website before they are ready to share, and simply block out the calendar until the right time comes. I note that the car you're referring to also d...
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Kristin A commented, 22 November 2020 23:24
Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.
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Kristin A commented, 22 November 2020 22:38
Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.
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Kristin A commented, 22 November 2020 22:16
Hi Kylin, you can do it through the app or the website. Just go to the Trips page and select the trip you want to cancel, and there will be a Cancel button.
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