Kristin A

1. Fuel, tolls and fines
2. Fuel
3. Buying fuel during a trip

Hi Aram, we tried providing fuel cards for many years, but members frequently lost them or forgot to put them back in the car, or got the PIN wrong enough times that the card was blocked. It also t...

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1. Fuel, tolls and fines
2. Fines
3. What to do if you get a fine incurred by a Borrower

Hi Natalie, it should take you to a screen where you can select the trip that the fine occurred in, or if you're not sure which trip it was, select "Get help with this car" instead, and you'll be g...

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1. Managing your car
2. Scheduling availability
3. Cancelling a booking on your car

Hi Aditya, apologies for the confusion. The version on our website here is correct; I'll follow up with our Member Experience team to make sure they have the right info. Additionally, if you do nee...

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1. Your account
2. Invoices and payments
3. How we calculate how far you drive

Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.

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1. Managing your car
2. Managing your car's profile
3. Putting together a useful car manual

Hi Emma, you can only link to a video - you would need to upload it to youtube or another video-hosting site and then insert the link to your profile.

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1. Booking a car
2. Finding the right car
3. Why can't I see a particular car in the search results?

Hi Colin, sometimes owners list their car on the website before they are ready to share, and simply block out the calendar until the right time comes. I note that the car you're referring to also d...

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1. Your account
2. Changing or cancelling your membership
3. Unsubscribing from marketing emails

Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.

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1. Taking a trip
2. Accidents, breakdowns and troubleshooting
3. What to do if you get a flat battery

Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.

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1. Booking a car
2. Changing or cancelling your trip
3. Cancellation policy and 'cancelled time' or 'unused time' charges

Hi Kylin, you can do it through the app or the website. Just go to the Trips page and select the trip you want to cancel, and there will be a Cancel button.

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