Kristin A

Total activity 78
Last activity 22 November 2020 23:24
Member since 28 June 2017 05:17

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Votes 5
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Kristin A commented, 22 November 2020 23:24
Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.
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Kristin A commented, 22 November 2020 22:38
Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.
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Kristin A commented, 22 November 2020 22:16
Hi Kylin, you can do it through the app or the website. Just go to the Trips page and select the trip you want to cancel, and there will be a Cancel button.
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Kristin A created an article, 11 November 2020 04:01
Magic blockouts ✨
1. Managing your car
2. Scheduling availability
This feature is in beta This feature has been released to a limited number of owners while it is in beta. If it applies to you, you will have received an email about it and see a pop-up message ...
- Edited 11 November 2020 04:08
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Kristin A created an article, 21 October 2020 23:57
Putting together a useful car manual
1. Managing your car
2. Managing your car's profile
Short answer: The car manual is where you can tell Borrowers how to use your car. They'll see this when picking up the car, so include any instructions on getting it started, and any quirks your c...
- Edited 27 October 2020 01:35
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Kristin A commented, 31 August 2020 01:46
Hi Andy, you're right, it's only about the towing in the event of a breakdown. I'll update the article. Thanks!
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Kristin A commented, 09 July 2020 00:07
Hi Clifford, the updates you see are not real time, they only update into our system periodically. This means that the distance you see might not include the last few hours. In this case, the numbe...
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Kristin A created an article, 08 July 2020 06:33
Why can't I see a particular car in the search results?
1. Booking a car
2. Finding the right car
Short answer: Most cars are available to everyone, but there are some reasons why various cars may not be shown to you. Most of the cars on our platform are available to everyone, but there are s...
- Edited 08 July 2020 06:42
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Kristin A commented, 23 June 2020 05:18
Hi Remy, when you go to the Help Centre, you select the car involved, and then the borrower/trip involved (if you know it) and then you're given the range of issues to choose from, including "Speed...
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Kristin A commented, 18 June 2020 02:12
Hi Simon, apologies for the late response. I can see your deposit was released and available in your Car Next Door the day after your trip finished, and that you withdrew it to your card credit car...
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