Kristin A

Total activity 89
Last activity 19 November 2021 04:15
Member since 28 June 2017 05:17

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Kristin A created an article, 19 November 2021 04:15
What’s the difference between Car Next Door’s Owner Guarantee and Mobility Mutual cover?
1. Damage cover and repairs
2. Common questions from owners
Short answer: The Owner Guarantee and Mobility Mutual cover (Trip Cover and Owner Cover) are separate programmes that help cover members in the event of damage or loss to a car shared through Car ...
- Edited 11 January 2022 21:16
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- -3 votes
Kristin A created an article, 11 November 2021 22:29
The Car Next Door Owner Guarantee
1. Damage cover and repairs
2. Damage and loss cover
Short answer: Car Next Door's Owner Guarantee is designed to protect Owners in the rare instance of damage or loss to their car during a booking. Put simply: if a Borrower damages your car during ...
- Edited 27 May 2022 04:51
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- 2 votes
Kristin A commented, 20 December 2020 22:32
Hi Aram, we tried providing fuel cards for many years, but members frequently lost them or forgot to put them back in the car, or got the PIN wrong enough times that the card was blocked. It also t...
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Kristin A commented, 20 December 2020 21:50
Hi Natalie, it should take you to a screen where you can select the trip that the fine occurred in, or if you're not sure which trip it was, select "Get help with this car" instead, and you'll be g...
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Kristin A commented, 11 December 2020 01:24
Hi Aditya, apologies for the confusion. The version on our website here is correct; I'll follow up with our Member Experience team to make sure they have the right info. Additionally, if you do nee...
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Kristin A commented, 06 December 2020 20:55
Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.
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Kristin A commented, 29 November 2020 22:47
Hi Emma, you can only link to a video - you would need to upload it to youtube or another video-hosting site and then insert the link to your profile.
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Kristin A commented, 29 November 2020 22:43
Hi Colin, sometimes owners list their car on the website before they are ready to share, and simply block out the calendar until the right time comes. I note that the car you're referring to also d...
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Kristin A commented, 22 November 2020 23:24
Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.
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Kristin A commented, 22 November 2020 22:38
Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.
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