
Michael H
- Total activity 59
- Last activity
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Activity overview
Latest activity by Michael H-
Michael H commented, Thanks for your feedback, Diamuid. I have shared this with the wider team for consideration.
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Michael H commented, Hi Max, I understand that you're unhappy with our decision not to cover damage that occurred while the car was in your possession. On the Instant Keys sharing plan, we only extend our insurance cov...
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Michael H commented, - Booking a car
- Changing or cancelling your trip
- Cancellation policy and 'cancelled time' or 'unused time' charges
Hi Michael, 12 hours is the maximum you'll pay for cancelled or unused time, and the daily rate caps what you'll pay. If the cancelled time starts over 48 hours after the end time change, you won't...
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Michael H commented, Hi Shawgi, all members are welcome to use a preferred name rather than their given name. If you leave a borrower a thumbs down, you have banned them from booking your cars as well. If a Borrower do...
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Michael H commented, -
Michael H commented, Hi Shayne, if the Owner receives a fine after your trip, we will check the booking records to see who had the car at the time. If the records show that you are responsible for the fine, Car Next Do...
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Michael H commented, - Booking a car
- Changing or cancelling your trip
- Cancellation policy and 'cancelled time' or 'unused time' charges
Hi Tooraj and Christina, we've just updated the policy above for cancellations due to COVD-19 related lockdowns. If you've had to cancel a trip due to a COVID lockdown or restrictions announced by ...
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Michael H commented, Hi Michael, if you head to Cars > Profile > Lockbox, you'll have the option to enter your chosen lockbox location and generate a lockbox shackle code. I've requested that the instructions above are...
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Michael H commented, Hi Luz, I'm sorry that we could not refund your fuel purchase without a tax invoice. Our app instructs you to get an itemised tax invoice when purchasing fuel. We pass fuel costs to the car owner, ...
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Michael H commented, Hi Dianne, we verify that the purchase matches the trip times, fuel type and octane. We can also verify that the car was located at the fuel station at the time of refilling. If you have any reason...
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