Michael H

Total activity 59
Last activity 03 September 2021 12:25
Member since 11 May 2021 01:30

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Michael H commented, 03 September 2021 12:25
Thanks for your feedback, Diamuid. I have shared this with the wider team for consideration.
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Michael H commented, 23 August 2021 11:58
Hi Max, I understand that you're unhappy with our decision not to cover damage that occurred while the car was in your possession. On the Instant Keys sharing plan, we only extend our insurance cov...
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Michael H commented, 04 August 2021 08:58
Hi Michael, 12 hours is the maximum you'll pay for cancelled or unused time, and the daily rate caps what you'll pay. If the cancelled time starts over 48 hours after the end time change, you won't...
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Michael H commented, 26 July 2021 02:12
Hi Shawgi, all members are welcome to use a preferred name rather than their given name. If you leave a borrower a thumbs down, you have banned them from booking your cars as well. If a Borrower do...
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Michael H commented, 26 July 2021 02:04
Thanks for your feedback, Shawgi. I've shared this with the team.
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Michael H commented, 22 July 2021 07:35
Hi Shayne, if the Owner receives a fine after your trip, we will check the booking records to see who had the car at the time. If the records show that you are responsible for the fine, Car Next Do...
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Michael H commented, 20 July 2021 01:03
Hi Tooraj and Christina, we've just updated the policy above for cancellations due to COVD-19 related lockdowns. If you've had to cancel a trip due to a COVID lockdown or restrictions announced by ...
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Michael H commented, 15 July 2021 04:39
Hi Michael, if you head to Cars > Profile > Lockbox, you'll have the option to enter your chosen lockbox location and generate a lockbox shackle code. I've requested that the instructions above are...
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Michael H commented, 13 July 2021 02:05
Hi Luz, I'm sorry that we could not refund your fuel purchase without a tax invoice. Our app instructs you to get an itemised tax invoice when purchasing fuel. We pass fuel costs to the car owner, ...
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Michael H commented, 13 July 2021 02:03
Hi Dianne, we verify that the purchase matches the trip times, fuel type and octane. We can also verify that the car was located at the fuel station at the time of refilling. If you have any reason...
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