Your account
Changing or cancelling your membership, updating your details, and invoice and payment information.
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Changing or cancelling your membership
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How Can I Change my Rate Plan?
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How do I cancel my membership account?
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Requesting to have your personal information deleted from our system
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I need to stop sharing my car - what do I do?
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I'm selling my car - can the new owner keep it on Car Next Door?
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How do I remove the stickers from my car?
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Can I pause my membership if my car is temporarily unavailable for borrowers?
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Unsubscribe from marketing emails
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Why is my account restricted?
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How Can I Change my Rate Plan?
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Updating your details
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Invoices and payments
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Why was I charged this amount for my trip?
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Have I been charged for the right distance? The odometer shows I drove fewer kilometres.
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Why do I have to pay 33c/km when fuel is cheaper than that?
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How do driving credits work?
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I got an email notification of a payment into my account but it has not been received
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What happens if I don't pay my account on time? Overdue payment info for Borrowers.
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How to pay an outstanding amount
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I cancelled my account - why am I still receiving invoices?
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Where have I authorised Car Next Door to take payment from my account or credit card?
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Why did I get a $0.01 charge?
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Why was I charged this amount for my trip?
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New features