Your account
Changing or cancelling your membership, updating your details, and invoice and payment information.
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Changing or cancelling your membership
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Changing your borrowing plan
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Deactivating your borrower account
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Requesting to have your personal information deleted from our system
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Stopping sharing your car
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Selling your car to another Car Next Door Owner
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Removing the stickers from your car
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Pausing your car sharing
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Unsubscribing from marketing emails
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What to do if your account is restricted
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Changing your borrowing plan
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Updating your details
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Inbox: see your notifications and get help in the app
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Troubleshooting push and SMS notifications
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Verifying your phone number
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Your Borrower profile
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Uploading your member profile photo
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Updating your contact details or name
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Changing your password
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Logging in and resetting your password
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Updating your credit card, debit card or bank details
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Keeping your account secure
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Inbox: see your notifications and get help in the app
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Invoices and payments
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Autumn promotion - terms and conditions
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Understanding your final trip charge
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Withdrawing refunds from your Car Next Door account
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How we calculate how far you drive
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How you pay for the distance you drive
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Waiting for a refund or payment from us
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Viewing your driving credit balance
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Using driving credits
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Overdue payment information
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How to pay an outstanding amount
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Receiving invoices after you've cancelled your account
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Where you authorised Car Next Door to take payment from your account or credit card
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Autumn promotion - terms and conditions