Your account
Changing or cancelling your membership, updating your details, and invoice and payment information.
-
Changing or cancelling your membership
-
Changing your borrowing plan
-
Deactivating your borrower account
-
Requesting to have your personal information deleted from our system
-
Stopping sharing your car
-
Selling your car to another Car Next Door Owner
-
Removing the stickers from your car
-
Pausing your car sharing
-
Unsubscribing from marketing emails
-
What to do if your account is restricted
-
Changing your borrowing plan
-
Updating your details
-
Inbox: see your notifications and get help in the app
-
Troubleshooting push and SMS notifications
-
Verifying your phone number
-
Your Borrower profile
-
Uploading your member profile photo
-
Updating your contact details or name
-
Changing your password
-
Logging in and resetting your password
-
Updating your credit card, debit card or bank details
-
Keeping your account secure
-
Inbox: see your notifications and get help in the app
-
Invoices and payments
-
Uber and Car Next Door - terms and conditions
-
Autumn promotion - terms and conditions
-
Understanding your final trip charge
-
Withdrawing refunds from your Car Next Door account
-
How we calculate how far you drive
-
How you pay for the distance you drive
-
Waiting for a refund or payment from us
-
Viewing your driving credit balance
-
Using driving credits
-
Overdue payment information
-
How to pay an outstanding amount
-
Receiving invoices after you've cancelled your account
-
Where you authorised Car Next Door to take payment from your account or credit card
-
Uber and Car Next Door - terms and conditions