Damage protection and repairs
How damage and loss protection works with Car Next Door and what happens in the case of damage and repairs.
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Damage and loss protection
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Your car's insurance coverage
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Your damage and loss liability when you borrow cars
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Upgrading to Premium Protection
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Wear and tear vs damage
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Damage and Loss Liability
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Exclusions to the damage and loss protection
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What happens if your car is damaged during a Borrower's trip
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What happens if your car is damaged outside a Borrower's trip
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If your car is damaged or lost through hail, fire or theft
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Can I see the PDS?
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Request a Certificate of Currency for your car's insurance
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Insurance cover for personal items and accessories
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Your car's insurance coverage
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Responsibility for damage
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Discussion of damage and repairs between Owners and Borrowers
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Your responsibility for damage when you borrow a car
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Determining responsibility for damage
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How can I be responsible for damage that happened while I had the car, if the damage wasn’t my fault?
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Why am I responsible for damage just because my trip photos are missing or incomplete?
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How can I dispute responsibility for damage?
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Discussion of damage and repairs between Owners and Borrowers
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Paying for repairs
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Repair case costs that form part of your Damage and Loss Liability
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How is my car's value assessed if it is a total loss?
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How much will the repair cost? How do you make sure the price is fair?
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Will I see quotes when I am responsible for repair costs?
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How do I pay my Damage and Loss Liability amount?
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Can I use my credit card insurance to pay my Damage and Loss Liability?
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What to do if you find a crack in a car's windscreen
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For owners: do I get compensation or fee relief if my car gets damaged?
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Repair case costs that form part of your Damage and Loss Liability
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Common questions from owners