Managing your car
Information for current owners: managing your car's profile and calendar, maximising your income, invoices and payments, and dealing with damage, mess and other issues.
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Getting started as an owner
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Manage support tickets using the Help Centre
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Choosing where to park your car
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Viewing your Borrower's profile
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Sharing your car on our Instant Keys plan - overview
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Sharing your car on our Key Handover plan - overview
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Resources for owners
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Owning a shared car - your responsibilities
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Renting out your car when you're on holidays or in another place
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Getting used to sharing your car with other people
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Keeping your shared car clean
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Keeping personal possessions in your car
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Keeping your car roadworthy
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Getting regular bookings
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Getting a dedicated council car space for your car
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Cleaning schedule service for car owners
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Reviewing time and distance after a borrower’s trip (Key Handover only)
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Manage support tickets using the Help Centre
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Managing your car's profile
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Putting together a useful car manual
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Updating your car's profile
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Taking or updating your car's profile photos
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Updating your parking instructions
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Nominating a back-up contact
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Nominating Additional Drivers
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Updating your car's parking address
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Moving your lockbox
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Changing your car's rates
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Adding your own roadside assistance details
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Putting together a useful car manual
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Scheduling availability
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Cancelling a booking on your car
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Removing blockouts on your car
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Blocking out your own car: why it's so important
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Blocking out your car for your own use
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Seeing your car as 'available' when you've blocked it out
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Fair Availability Policy
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What happens if a Borrower cancels their booking your car
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What happens if a Borrower picks the car up late
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Booking another member's car
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Setting your booking preferences (Key Handover only)
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Cancelling a booking on your car
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Maximising your income
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Helping first-time Borrowers
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Choosing your car's distance rate
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Tips for maximising your income
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Choosing your car's time rates
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Marketing your car: what we will do and how you can help
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Posting an ad on Gumtree for your car
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Posting an ad on Facebook Marketplace for your car
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How the seasons affect your car's earnings
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Helping first-time Borrowers
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Invoicing and payments
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How and when you'll be paid
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What happens if a Borrower doesn't pay
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Understanding your invoice - for car owners
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How to work out your car's income after costs
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Tracking your earnings over time
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Giving a Borrower a discount for booking your car
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Receiving toll charges after you've stopped renting out your car
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How and when you'll be paid
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Tax and GST
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Tax and GST overview
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Downloading a financial year income summary
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What income you need to declare in your tax return
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What costs you can claim in your tax return (including depreciation)
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How to apportion your expenses between personal and income-producing use
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Tax requirements for sharing a car that is owned by someone else or owned jointly
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Can I claim a Car Next Door loss against my salary and other income?
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Tax and GST overview
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Troubleshooting
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What happens if a Borrower has a problem during their booking
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What to do if a Borrower does the wrong thing
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What to do if a Borrower returns your car dirty / unclean
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What to do if a Borrower leaves something in your car
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What to do if a Borrower is late returning your car
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Blocking a Borrower from booking your car
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Opening your car's lockbox
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Keeping your car's registration papers in the car
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What happens if a Borrower has a problem during their booking
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Dealing with damage
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Managing multiple cars