Managing your car
Information for current owners: managing your car's profile and calendar, maximising your income, invoices and payments, and dealing with damage, mess and other issues.
-
Getting started as an owner
-
Sharing your car on our Key Handover plan - overview
-
Renting your car out - overview
-
Resources for owners
-
Owning a shared car - your responsibilities
-
Getting used to sharing your car with other people
-
Keeping your shared car clean
-
Keeping your car roadworthy
-
How long does it take to get regular bookings?
-
Can I get a dedicated council car space for my car?
-
Cleaning schedule service for car owners
-
Reviewing time and distance after a borrower’s trip (Key Handover only)
-
Sharing your car on our Key Handover plan - overview
-
Managing your car's profile
-
Scheduling availability
-
★
Can I cancel a Borrower's booking? Info for car owners
-
Booking your own car: why it's so important
-
How do I manage my car's availability calendar?
-
Why is my car showing as 'available' when I've blocked it out?
-
What is the Fair Availability Policy?
-
What happens if a Borrower cancels their booking on my car?
-
What if a borrower picks the car up late?
-
How do I book another member's vehicle?
-
Setting your booking preferences (Key Handover only)
-
★
Can I cancel a Borrower's booking? Info for car owners
-
Maximising your income
-
Which distance rate should I choose?
-
How can I maximise my income?
-
How much should I charge for the use of my car?
-
Marketing your vehicle: what we will do and how you can help
-
How do I post an ad on Gumtree for my car?
-
How do I post an ad on Facebook Marketplace for my car?
-
Why is my car less busy in Winter?
-
Which distance rate should I choose?
-
Invoicing, payments and tax
-
How and when will I get paid? Info for car owners
-
Understanding your invoice - for car owners
-
How to work out your car's income after costs
-
Why did I get paid less than the 'credit' balance I saw online?
-
How do I get an income summary for the financial year?
-
What about Tax and GST?
-
What happens if a Borrower doesn't pay?
-
Can I give a borrower a discount for booking my car?
-
I've stopped renting out my car - why am I still being charged for tolls?
-
How and when will I get paid? Info for car owners
-
Troubleshooting
-
What if a Borrower has a problem during their booking?
-
What should I do if a Borrower does the wrong thing?
-
What should I do if a Borrower returns my car messy?
-
A Borrower left something in my car
-
The borrower is late returning my car - what should I do?
-
How do I block a borrower from booking my car?
-
How to open your car's lockbox
-
Do I need to keep my car's registration papers in the car?
-
What if a Borrower has a problem during their booking?
-
Dealing with damage