Taking a trip
How a trip works from start to finish: instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue, and payment information.
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Picking up the car and keys
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Finding the car at the start of a trip
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Checking for damage and uploading photos at the start and end of your trip
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The app crashes when I try to upload photos during a trip
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Getting the keys: lockbox instructions
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Lockbox troubleshooting
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Arranging the key handover for a Key Handover car
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Entering the odometer reading before and after each trip (Key Handover cars only)
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What to do if you find a car dirty or messy
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What to do if you find a car unlocked
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What to do if you find a car with low fuel
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Finding the car at the start of a trip
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Accidents, breakdowns and troubleshooting
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What to do if you have an accident or find damage
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Calling roadside assistance
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The car won't start
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Warning lights on the dash
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Opening a car's fuel cap
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What to do if you get a flat tyre
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What to do if you get a flat battery
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What to do if you find a damaged car key
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What if I damage or lose the lockbox?
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What to do if you get a message that the car is losing voltage
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What to do if you have an accident or find damage
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Extending your trip
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Returning the car and ending your trip
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Payment