Taking a trip
How a trip works from start to finish: instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue, and payment information.
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Picking up the car and keys
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How do I find the car at the start of my booking?
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How do I check for damage at the start and end of my trip?
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Getting the keys: lockbox instructions and troubleshooting
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For borrowers: entering the odometer reading before and after each trip (Key Handover cars only)
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For Borrowers: What do I do if I find a car dirty or messy?
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I found the car unlocked. What should I do?
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What should I do if I find a car with low fuel?
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How do I find the car at the start of my booking?
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Accidents, breakdowns and troubleshooting
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What should I do if I have an accident?
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How do I call roadside assistance (in case of breakdown, flat battery, flat tyre, etc)?
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What to do if you get a flat tyre, flat battery or damaged car key
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What if I damage or lose the lockbox?
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I got a message that the car's battery is losing voltage - what should I do?
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Troubleshooting - if you have a problem with a car
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What should I do if I have an accident?
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Extending your trip
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Returning the car and ending your trip
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How do I end my booking?
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What happens if I forget to hit 'end booking'?
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Do I have to get the car cleaned before I return it?
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I’ve left something in the car, how can I retrieve it?
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I forgot to lock the car
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Where should I park the car? What if I can't find a parking space? Do I need to tell anyone where I parked?
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Can I park Car Next Door vehicles in designated "Car Share" spaces?
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How do I end my booking?
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Payment