Stay up to date with support requests using the Help Centre

If you or your Borrowers report damage or other issues relating to your cars, we will create a support ticket.

  Pro tip

You can check the status of all of your support tickets in the Help Centre - it's much easier than your email inbox. Go to Help (in the top menu) and select 'Your tickets'

 

Finding_My_Tickets.png

We will also email you when we update tickets, but the Help Centre is the best place to see an up-to-date status and the comment thread for all of your active requests.

If you have more than one car listed, you can search by the car's registration plate number to see just the tickets relating to that car.

You can also filter by status to see which tickets are open, awaiting your reply or solved. 

Any photos or files attached to a ticket will be available as links on the right-hand side of the screen.

You can reply to tickets, attach files or mark requests as solved from within the Help Centre. 

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