You'll need the Car Next Door app before you drive

Short answer:

From 10 February, you'll need the app to use Car Next Door. Essential trip info like the car's current location and lockbox codes will only be available in the app - they will no longer be available in our website.

Can I use Car Next Door if I don't have the app?

You won't be able to use Car Next Door after 10 February 2020 if you don't have the app, as the trip instructions will no longer be available any other way.

Removing the website trip instructions was a hard decision to make, as we definitely don't want anyone to have to stop using Car Next Door. Unfortunately, we just don't have the resources to continue to build and update two separate trip flows (in app and in web).

We've also found that the number of trip-related issues is much lower when people use the app, as we're able to get the right info across in a much better way.

What should I do if I’ve already booked a trip and I can’t get the app?

If you can't get the app, unfortunately, you'll need to cancel your booking. Of course, you won't be charged any cancellation fees and you'll be refunded any amount you have already paid.

  • log in and go to Trips
  • select 'Cancel this trip'
  • choose 'Other' as the reason.

We will cancel the trip and refund any charges. 

Why isn't the app available for older operating systems?

To use our app, you will need to be using a phone running Android 7.0 (Nougat) or greater, or iOS 11 or later.

Newer operating systems have features available which will allow us to continue improving our app, providing a better experience with fewer bugs. If we restrict our app to using only those features which are compatible with older operating systems, our options for improvement would be limited, and the experience would likely leave a lot to be desired. Unfortunately, this means we have had to make the decision to stop supporting those older systems, in favour of providing the best experience we can.

I've had trouble uploading photos before in the app - has this been fixed?

We're always working on improving the photo uploads, to increase the efficiency and reduce bugs. It's an ongoing process, but we're happy to know members are now uploading their photos through the app on more than 90% of trips. However, if you do encounter any issues uploading your before and after trip photos, a fuel receipt, or an odometer reading (Key Handover only), you can still upload them through the website - visit and select the trip that you want to upload photos or documents to.

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