A Trusty Car consistently provides an excellent, reliable experience to Borrowers because it’s well-maintained, gets good reviews, and the Owner doesn’t cancel Borrowers’ bookings.
The Trusty Car badge is automatically applied to the car’s profile when a car and Owner meet all of the required criteria.
Trusty Car badge criteria
A car will get the ‘Trusty Car’ badge when:
- The car has an active Serviced Badge
- The car has received at least 10 trips
- The car has received at least 90% positive reviews in the last 3 calendar months
- The Owner has cancelled fewer than one out of every 50 bookings on this car
This means that if an Owner cancels on a Borrower even once during their car's first 50 bookings, that car will lose its Trusty Car badge. Cancellations due to Borrowers’ fault won’t be counted.
Badge checks are run each night to see if any cars have stopped or started qualifying. The badge is then added or removed accordingly.