Keeping your account secure

Choosing a strong password

• Use a password that's unique to Car Next Door - don't use a password you already use for other sites or apps
• Avoid using simple or common passwords like 'password', 'password1' or '12345678'
• Use a mix of upper and lower case letters, numbers and symbols
• Make your password hard to guess, so avoid using things like your birthdate or partner's name
• Change your password every few months

Other tips to keep your account secure

• Log out of your account if you're on a shared or public computer or device - you don't want the next person who comes along to be able to access your account, so always log out if in doubt
• Never reply to emails or texts asking for your password or other personal details - we'll never ask you for your password, and we'll only ever ask for personal details over the phone or live chat on our website
• Keep your operating systems up to date - it's important to keep your phone and computer system up to date so you aren't vulnerable to attacks, so always update your software when you're prompted

Password security

• Data breaches happen all over the web. To keep your Car Next door Account safe we may advise you to choose a password that hasn't appeared in a data breach from another site. 
• You can learn more about these data breaches and check if you information has appeared in any at haveibeenpwned.com
• When creating a Car Next Door Account, you may get the message "This password was reported compromised in another site’s data breach. Create a different secure password to sign up." 
  • Please choose another password that follows our tips for secure passwords above.