Short answer:

Owners can respond to reviews left by Borrowers. You can do this in your car's booking on the website.

If you think that a review was unfair, exaggerated or one-sided, you can write a response. It will show directly below the review.

To respond to a Borrower's review

On the website 

  1. Log in to the website and go to Cars > Manage car > Bookings to see your calendar
  2. Click on a trip for which the Borrower has left a review
  3. Under their review write your response in the reply box
  4. Hit 'Reply'

On the app

  1. Log in to the app
  2. Go to Cars, select your car and choose 'Calendar'
  3. Tap on the day the booking you would like to review started
  4. Under their review write your response in the reply box
  5. Hit 'Reply'

To promote trust and transparency, Car Next Door will not delete or edit reviews unless they violate our Review Policy.

Related articles

Writing and editing reviews
Seeing your reviews

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