Short answer:

Owners can respond to reviews left by Borrowers. You can do this in your car's booking page on the website or calendar on the app.

If you think that a review was unfair, exaggerated or one-sided, you can write a response. It will show directly below the review.

To respond to a Borrower's review

On the website 

  1. Log in and go to Cars > Manage this car > Bookings  in the website or Cars > Bookings in the app
  2. Click on a booking for which the Borrower has left a review
  3. Under their review write your response in the reply box
  4. Hit 'Reply'

To promote trust and transparency, Car Next Door will not delete or edit reviews unless they violate our Review Policy.

Related articles

Writing and editing reviews
Seeing your reviews

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