Short answer:
Owners can respond to reviews left by Borrowers. You can do this in your car's booking on the website.
If you think that a review was unfair, exaggerated or one-sided, you can write a response. It will show directly below the review.
To respond to a Borrower's review
On the website
- Log in to the website and go to Cars > Manage car > Bookings to see your calendar
- Click on a trip for which the Borrower has left a review
- Under their review write your response in the reply box
- Hit 'Reply'
On the app
- Log in to the app
- Go to Cars, select your car and choose 'Calendar'
- Tap on the day the booking you would like to review started
- Under their review write your response in the reply box
- Hit 'Reply'
To promote trust and transparency, Car Next Door will not delete or edit reviews unless they violate our Review Policy.
Comments
Please sign in to leave a comment.