Short answer:
Owners can respond to reviews left by Borrowers. You can do this in your car's booking page on the website or calendar on the app.
If you think that a review was unfair, exaggerated or one-sided, you can write a response. It will show directly below the review.
To respond to a Borrower's review
On the website
- Log in and go to Cars > Manage car > Bookings in the website or Cars > Bookings in the app
- Click on a booking for which the Borrower has left a review
- Under their review write your response in the reply box
- Hit 'Reply'
To promote trust and transparency, Car Next Door will not delete or edit reviews unless they violate our Review Policy.
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