Short answer:

If you have driving credits in your account, they'll be automatically applied to your next trip charge. There's no need to enter a promo code.

You don't need to tell us that you want to use your driving credit on the trip you have booked, or enter a promo code. Here's how billing works when you have driving credits in your account:

  1. When you book a trip, you'll see a 'Pay now' button showing the full amount of the upfront trip cost
  2. Your card will be charged for the full amount of this pay now amount
  3. After you finish your trip, we'll apply your driving credits to the full cost of your trip - the portion you've already pre-paid and the distance charges
  4. Any balance of the amount you pre-paid will be refunded to your Car Next Door account. It will then be refunded to your card within a few days, or you can withdraw it back to your credit or debit card anytime.

You need to have completed the trip before your driving credits expire to make use of them. Driving credits are applied after your trip is completed rather than when it's booked.

Driving credits can be used to cover your trip fees (booking fee, Damage Cover Liability reduction fee, and time and distance charges). They can't be used to cover tolls or any fines or other charges you may incur.

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