Short answer:

If you notice any new damage on your car, take photos and email them to us. We'll investigate and arrange to get your car repaired if necessary.

Note: This information is for Owners reporting damage to their cars. If you're a Borrower needing to report damage that happened during your trip, read this article.

If you find you new damage after checking your car, determine if it's:

  • damage that needs to be repaired rather than wear and tear
  • damage that occurred while your car was covered by our insurance (this will depend on your sharing plan)

If it's damage that should be repaired under our insurance (or your not sure), take clear photos of the damage and report it to us:

  1. Report new damage through the Help Centre, along with photos of the damage and any other information you have (e.g. when you think it occurred and when you discovered it)
  2. If you were the driver at the time of damage occurring, you may also need to complete this Damage Report Form and obtain a repair quote
  3. Once we receive the information from you, we will let you know the next steps

Report new damage

If the damage means the car is not roadworthy or can't be driven

  1. Block out your car indefinitely so a Borrower can't book it. You can remove or edit the blockout later if need be.
  2. Contact any upcoming Borrowers to let them know the car isn't available. Let them know that they can book another car and that they won't need to pay a cancellation fee. We'll sort out the billing so they aren't charged and they can contact us if they have any questions.
  3. When you report the damage to us, let us know you have upcoming bookings so that we can cancel them and make sure the borrowers aren't charged.
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