If your car is damaged or lost through hail, fire or theft

Short answer:

Your coverage under our comprehensive fleet insurance policy includes coverage for loss or damage due to fire, flood, hail or theft. Whoever has the car at the time one of of the event is responsible for paying their Damage Cover Liability amount.

Instant Keys

If a car is damaged or lost due to hail, fire, flood or theft, it will be covered by our insurance. If this occurred during a Borrower’s booking, they’ll be responsible for paying the Damage Cover Liability (DCL) amount. If it occurred at any other times, the Owner will be responsible for paying the relevant DCL amount. Our insurer will cover the rest.

  1. Report the damage or loss to use as soon as possible
  2. We’ll charge the responsible person for their DCL amount
  3. We’ll manage the claim with the insurer and help to arrange the repairs

Key Handover

If a car is damaged or lost from hail, fire, flood or theft during a Borrower's booking, it will be covered by our insurance and the Borrower will be responsible for paying the Damage Cover Liability (DCL). Report the damage or loss to us as soon as possible.

If this occurs outside of a Borrower’s booking, it won’t be covered by our insurance. The Owner will need to speak to their own insurer and handle the claim directly with them. If the damage makes your car undriveable, make sure you block it out until it’s repaired so it’s not available to Borrowers. 

Related articles

Your car’s insurance coverage
Your insurance coverage when you borrow cars
Compensation and fee relief due to damage
What happens if your car is damaged during a Borrower's trip
What happens if your car is damaged outside of a Borrower's trip
Assessing your car's value in the case of a total loss

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