If you find a damaged car key at the start of your trip, please call us and the Owner to let us know. You'll find these contact details in your trip instructions. You might be able to use the Owner's spare key for your trip, or we can arrange an alternative car for you.
If the car key is damaged during your trip, you'll be responsible for replacing it. Please contact the Owner to let them know what's happened and find out how they would like to proceed. You might be able to borrow their spare key for the rest of your trip.
The Owner may be happy for you to sort out the payment for the replacement key directly with them. This is fine, provided you both agree and make us aware of your arrangement. Alternatively, the Owner might prefer to arrange the replacement key payment through us. In this case, they'll forward the invoice to us and we'll charge you for the cost of the replacement key.