Need help urgently?

If you need help with a flat battery right now, call Roadside Assistance - here's how.

If you get a flat battery during a trip, roadside assistance can come and help get you going. If the battery was flat when you first picked up the car, let us know so we can follow up with the Owner or previous Borrower and compensate you for the hassle.

If a car's battery goes flat due to your actions (for example leaving a light on or door open), you'll be liable for resolving the issue, even if it occurs after your trip ends. We'll examine the voltage data from the car to determine who was responsible. That data will indicate when the voltage level was healthy, and when it started to drop to unhealthy levels, and therefore who is responsible. We can arrange for you to return to the car to meet roadside assistance and drive the car around to recharge the battery. If you are unable to do this, we'll need to ask the Owner or next Borrower to help and we'll charge you a fee so we can compensate them.

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Comments

4 comments
  • If you are monitoring the battery voltage could you notify the owner the battery voltage is getting low?

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  • this is a fantastic idea. I think there should be an automated SMS message, to help owners save their batteries!

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  • “ When our system alerts us that a car's battery is losing voltage, we'll send an SMS to whoever has the car at the time – the Borrower or the Owner – to let them know.”
    My car’s battery recently went flat during a borrower’s trip and this early warning system didn’t alert the borrower or myself.

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  • Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.

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