Any amounts we refund to you will be added to your Car Next Door available balance. You can use this towards your next trip or withdraw the funds back to your card.
If we need to refund you for a cancelled or shortened trip, or refund the balance of your deposit from your first trip, these funds will be refunded to your Car Next Door account as your 'available balance'. You can leave these funds in your account to use towards your next trip or plan fee, or withdraw them back to your card.
Withdrawing funds back to your card
- Log in to the website or app
- In the menu, select the 'Account' option
- You'll see your available balance displayed
- Click 'Manage'
- Click 'Withdraw balance' or 'Withdraw money'
- Allow 3-5 business days for the refund to be processed by the bank
In rare cases, a refund back to a card may fail. It may take 30 days for your bank to refund us the funds sent to them so we can refund them to you again.
Note: This function is only available to Borrowers. Owners will be paid their car's income directly into their bank account each month.
The balance of your deposit from your first trip should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.
Withdrawing funds back to cancelled or closed cards
You can only withdraw funds back to the card that was used to make the original payment. It's not possible for us to send the funds to a different card or bank account. If your card has been cancelled, contact your bank. They can credit the withdrawn amount to your new card, or by cheque or direct deposit to your bank account.