Withdrawing refunds from your Car Next Door account

Short answer:

Any amounts we refund to you will be added to your Car Next Door available balance. You can use this towards your next trip or withdraw the funds back to your card.

If we need to refund you for a cancelled or shortened trip, or refund the balance of your deposit from your first trip, these funds will be refunded to your Car Next Door account as your 'available balance'. You can leave these funds in your account to use towards your next trip or plan fee, or withdraw them back to your card.

Withdrawing funds back to your card

  1. Log in to the website or app
  2. In the menu, select the 'Account' option
  3. You'll see your available balance displayed
  4. Click 'Manage'
  5. Click 'Withdraw balance' or 'Withdraw money'
  6. Allow 3-5 business days for the refund to be processed by the bank

In rare cases, a refund back to a card may fail. It may take 30 days for your bank to refund us the funds sent to them so we can refund them to you again.  

Note: This function is only available to Borrowers. Owners will be paid their car's income directly into their bank account each month.

The balance of your deposit from your first trip should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.

Withdrawing funds back to cancelled or closed cards

You can only withdraw funds back to the card that was used to make the original payment. It's not possible for us to send the funds to a different card or bank account. If your card has been cancelled, contact your bank. They can credit the withdrawn amount to your new card, or by cheque or direct deposit to your bank account.

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Comments

5 comments
  • How long does it take to refund the $150 deposit amount back in to my car next door account.

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  • I also have the same question

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  • The deposit will be available in your Car Next Door after billing has been completed, which in most cases is within 24 hours of your trip ending. In a small number of the cases, the billing can take an extra day or two and your deposit will be available once it's complete. I've added the information to the article.

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  • I request a refund on the 16/8/2019 and still have not received the money.

    My bank processes transfers within 1-2 days so it’s obviously something wrong on Car Next Doors end.

    Waiting this long for a refund is a massive inconvenience and also will deter me from ever using the app again in the future.

    Can you please confirm why this has taken so long?

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  • Hi. May i know how long for me to get the 150deposit back to my ANZ acc?please have a look. Thanks.

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