Withdrawing refunds from your Car Next Door account

Short answer:

Any amounts we refund to you will be added to your Car Next Door available balance. Any funds in your Car Next Door account will be refunded to your card every Monday and Thursday morning, or you can withdraw them yourself if you'd like them back sooner.

If we need to refund you for a cancelled or shortened trip, or refund the balance of your deposit from your first trip, these funds will be refunded to your Car Next Door account as your 'available balance'. Your available balance will be refunded to your card every Monday and Thursday morning. If you'd like the money back sooner, you can withdraw the funds yourself.

Withdrawing funds back to your card

  1. Log in to the website or app
  2. In the menu, select the 'Account' option
  3. You'll see your available balance displayed
  4. Click 'Manage'
  5. Click 'Withdraw balance' or 'Withdraw money'
  6. Allow 3-5 business days for the refund to be processed by the bank

In rare cases, a refund back to a card may fail. It may take 30 days for your bank to refund us the funds sent to them so we can refund them to you again.  

Note: This function is only available to Borrowers. Owners will be paid their car's income directly into their bank account each month.

The balance of your deposit from your first trip should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.

You can only withdraw funds to the card used to make the original payment

You can only withdraw funds back to the card that was used to make the original payment. It's not possible for us to send the funds to a different card or bank account. If you've changed the credit card details in your Car Next Door account, you'll need to change the details back to the card you originally used to make the payment and withdraw the funds to that card.

If your card has been cancelled, contact your bank. They can credit the withdrawn amount to your new card, or by cheque or direct deposit to your bank account.

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Comments

7 comments
  • How long does it take to refund the $150 deposit amount back in to my car next door account.

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  • I also have the same question

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  • The deposit will be available in your Car Next Door after billing has been completed, which in most cases is within 24 hours of your trip ending. In a small number of the cases, the billing can take an extra day or two and your deposit will be available once it's complete. I've added the information to the article.

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  • I request a refund on the 16/8/2019 and still have not received the money.

    My bank processes transfers within 1-2 days so it’s obviously something wrong on Car Next Doors end.

    Waiting this long for a refund is a massive inconvenience and also will deter me from ever using the app again in the future.

    Can you please confirm why this has taken so long?

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  • Hi. May i know how long for me to get the 150deposit back to my ANZ acc?please have a look. Thanks.

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  • Same here. i withdraw the money on tuesday once was in my nextcardoor account. Is thursday night and The money from the Withdraw is not in my bank account yet

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  • It’s misleading not to mention that you cannot withdraw your deposit balance if you have an active trip. My first trip was completed, I then borrowed a second car and now I can’t return that cash and access my own money until this trip is complete. That’s not mentioned anywhere and is an inconvenience.
    Separately, why does CND actually withdraw this money, when other companies ‘hold’ the money but do not withdraw it. There’s an elitist assumption that everyone has this kind of money to spare and can afford for it to be tied up in inconvenient processes (judging by other comments) for days/weeks. Flies in the face of your case that you’re ‘cheaper’ than other options when you become an obstacle to peoples money & their capacity to access it.

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