The app crashes when I try to upload photos during a trip

It's really important that you take AND upload photos before and after every trip to protect yourself in case damage is later reported.

If the app crashes when you try to upload photos, you can try:

  • Taking the photos using your camera app and then use the 'upload from library’ option (Note: when you take photos in the app, they also save a copy to your phone’s camera gallery)
  • Ensuring that your app has permission to access your photo library
  • Going to the App Store and updating the app to the latest version – then try uploading again
  • Switching to the website instead of the app to get your trip instructions and to upload photos - go to and click 'login'

If you still can't upload photos, take the photos and email them to

You must upload or email us the photos from before and after your trip within 48 hours of your trip ending.

We don't accept late photos, and we don't accept any excuses if you have not submitted them in time. 

Related articles

Checking for damage and taking photos at the start and end of your trip 

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1 comment
  • Can you give an update as to when the photo upload issue will be fixed? I cannot upload during my journey as it takes too long or fails. I then take 15-20 mins after my journey to upload pictures. If this is a mandatory step, it needs to work.

    I used to like CND service as it was convenient but this adds too much admin effort so I'll be looking for other options

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