We're constantly working on our photo uploader and we've seen big improvements in the number of successful uploads and the amount of time it takes for photos to upload. More than 90% of borrowers can successfully upload through the app now – but we know that's a small consolation to those of you still encountering issues.
Here's some things you can try:
- Take the photos using your camera app and then use the upload from library option
- Ensure that the app has permission to access your photo library
- Go to the App Store and update the app to the latest version – then try uploading again
If you still can't upload, take the photos and move to the next step in picking up or returning the car.
Then email the photos to firstname.lastname@example.org, or upload them to the website after the trip has ended.
You must upload or email us the photos from before and after your trip within 48 hours of your trip ending. This is to protect you in the case of a damage claim.
We don't accept late photos, and we don't accept any excuses if you haven't submitted them in time.