The app crashes when I try to upload photos during a trip

We're constantly working on our photo uploader and we've seen big improvements in the number of successful uploads and the amount of time it takes for photos to upload. More than 90% of borrowers can successfully upload through the app now - but we know that's small consolation to those of you still encountering issues.

Here's some things you can try:

  • Take the photos using your camera app and then use the 'upload from library’ option 
  • Ensure that the Car Next Door app has permission to access your photo library
  • Go to the App Store and update the app to the latest version – then try uploading again

If you still can't upload, take the photos and move to the next step in picking up or returning the car. Then email the photos to members@carnextdoor.com.au, or upload them to the website after the trip has ended.

You must upload or email us the photos from before and after your trip within 48 hours of your trip ending. This is to protect you in the case of a damage claim.

We don't accept late photos, and we don't accept any excuses if you have not submitted them in time. 

Related articles

Checking for damage and taking photos at the start and end of your trip 

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Comments

4 comments
  • Modern camera phones create high definition pictures so I've downloaded a photo resize app to reduce the size of the car pics and this reduces the upload time

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  • App freezes every time I try to Upload photos from my library on my iPhone 7 plus. Looks like people have been having this issue since April 2019. You guys need to fix this..

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  • I uploaded Before photos but when I try to upload the After photos it just keeps giving me the 4 photo roll of the Before. Anyway Bonnie the owner of the vehicle has inspected so I presume she is ok.

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  • Hi Garry, if you still can't upload photos through the app, email them to members@carnextdoor.com.au or upload them to the website.

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