Sending your toll statement to be reimbursed for borrower tolls (Key Handover only)

Short answer:

Any tolls Borrowers incur will be charged to your toll account. Each month, email us your toll statement so we can reimburse you for Borrower tolls.

Key Handover cars aren’t installed with our toll tag, so you need to manually report tolls to us to be reimbursed for any tolls incurred by Borrowers. Each month, download your toll statement from your toll provider and send it to us.

  1. Log in to your account on your toll provider’s website
  2. Find a log of your recent trips - it will probably be in a menu item called something like ‘Trip history’
  3. Look for an option to export or download your trip history
  4. If you have the option, select the date range to show charges from this calendar month only
  5. Export or download the trip history as a CSV file
  6. Send us the CSV file by email to members@carnextdoor.com.au

We’ll cross-check your statement with your car’s bookings and any tolls incurred during Borrower bookings will be reimbursed to you when we pay you your earnings for the month.

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