Setting your booking preferences (Key Handover only)

Note: This information is only relevant to owners on our Key Handover plan.

If you’re on our Key Handover plan, you can set restrictions around the timing and length of bookings you receive. You can set:

  • times your car is unavailable for pick-up or drop-off
  • the minimum and maximum length of booking you’ll accept
  • the minimum advance notice period you need before a booking starts

If a Borrower’s search doesn’t match all of your preferences, they won’t be able to book your car.

Setting pick-up and drop-off unavailability

By default, Borrowers are unable to make a booking that starts or ends between 11pm and 6am. You can also set additional times when you are unavailable to meet Borrowers and hand over the keys, either as a recurring weekly blockout or a one off.

This can only be done on the website (not app)

  1. Log in and go to Cars > Manage car > Calendar
  2. Select ‘Make unavailable for pick-up’
  3. Drag and drop in the calendar or enter the start and end times you’d like to make your car unavailable for pickup
  4. If you’d like this time to repeat each week, tick the ‘Repeat weekly’ box and enter the date you’d like the repeat to end
  5. Click ‘Add new blockout’

Setting minimum and maximum booking length

This can only be done on the website (not app)

  1. Log in and go to Cars > Manage car > Edit profile > Preferences
  2. Under the ‘Trip duration’ section select the shortest and longest trip length you’ll accept
  3. Scroll down to the bottom of the page and click ‘Save changes’

Setting minimum advance notice period

Most bookings are made on short notice and you need to be available to meet Borrowers and hand over the keys. Set the shortest period of time you need before each booking to make sure your car is home and you can arrange to hand over the keys.

This can only be done on the website (not app)

  1. Log in and go to Cars > Manage car > Edit profile > Preferences
  2. Under the ‘Advance notice’ section select the minimum advance notice period you need before each booking
  3. Scroll down to the bottom of the page and click ‘Save changes’
Was this article helpful?
1 out of 1 found this helpful

Comments

1 comment

Please sign in to leave a comment.