Our friendly support team is available 24/7 for urgent issues relating to upcoming or in progress bookings, and between 9.00am and 6.00pm, 7 days a week for all other enquiries.
Help Centre
Our Help Centre contains the answers to a lot of common questions, so if you haven't already, try searching in the search bar at the top of this page.
In the Help Centre you can also lodge a ticket to let us know of an issue or ask a question. We'll get back to you as soon as we can (it could take several days).
Live chat
Live chat is available 8:00am - 8:00pm (Sydney time). To chat with us click the blue button in the bottom right-hand corner of any page on our website, or visit the 'Inbox' tab in the app.
For any non-urgent enquiries, you can email us at members@carnextdoor.com.au and we'll get back to you as soon as we can (it could take several days).
Phone
If your enquiry is urgent, you can reach us 24/7 by phone on (02) 8035 8000.
Comments
Hello,
I am a regular CND borrower.
An amount of 313$ has been taken from my account without my consent.
I have requested several times to be contacted by a Head of Customer Service. It has never happened.
Your colleges from Zendesk do not answer to my queries by email.
Case number MDT 964804
Hi Juan, I'm sorry you're unhappy with the way this case is being handled and for the delays in getting back to you. I've asked the team member handling your case to give you an update as soon as possible.
I left my wallet in a van and I was lucky enough the next person who borrowed the van reported the wallet to CarNextDoor.
Car Next Door didn’t notify me until 2 weeks later and now the wallet is no longer in the van. I am sure someone has taken it. If Car Next Door had notified me sooner I would have gotten my wallet back. I can’t believe car next door waited 2 weeks to notify me, extremely poor form and extremely angry on their negligence and screw up!
I requested Car Next Door to contact all borrowers of the van and get back to me but never heard anything. I emailed them numerous times but still no response. This is now beyond a joke. Horrible customer service, they don’t seem to care either.
Beware do not leave your things in the vehicle and expect any assistance from car next door. I will be taking this matter further!
Hi Ke, I'm so sorry for the delays in notifying you about the lost wallet. We did contact the borrowers of the van after you but it seems we didn't let you know we'd done that, so I'm sorry we didn't do a better job of keeping you informed. I can see that yesterday we tracked down your wallet and put you in touch with the borrower who found it. If you need any more help from us, just reply to our email. Again, really sorry for the delays on our end and I hope you've got your wallet back safely.
I have erroneously been told that I am liable for damage to a vehicle, which is completely untrue. I uploaded photos to show the condition of the vehicle after hiring it. Money will be withdrawn from my account on the 16th. Somebody from the repairs team needs to fully review this case as this is an error and I have photos to demonstrate this. Reference: MDT #1058994. Somebody needs to contact me asap.
Hi folks, I've been having no luck getting any response from support (via Zendesk chat or the ticketing system). All day yesterday from 8am onwards I kept getting the response "we're busy on other charts right now...", and the support ticket system has only had automated responses as well. I need to finalise a booking from a borrower of my car, and since they haven't been able to enter in the final odometer reading I'm stuck unable to do anything from my end! Booking ref #1001682, support ticket id #1157135
Hi Gemma, I'm sorry for the delays in getting back to you. The case manager will be back in touch with you as soon as they can. I can see that we haven't charged anything to your account yet. Thanks for your patience.
Hi Andrew, I'm so sorry for the trouble you've had getting in touch with us. Our support team has been working hard to catch up on a big backlog of tickets which has meant our reply times have blown out beyond what's acceptable. I know it must be really frustrating not hearing back and not being able to get through on live chat. We will get back to you as soon as we can, and will be able to help you out with the odometer reading so we pay you correctly.
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