Our friendly support team is available 24/7 for urgent issues relating to upcoming or in progress bookings, and between 9.00am and 6.00pm, 7 days a week for all other enquiries.

Help Centre

Our Help Centre contains the answers to a lot of common questions, so if you haven't already, try searching in the search bar at the top of this page.

In the Help Centre you can also lodge a ticket to let us know of an issue or ask a question. We'll get back to you as soon as we can (it could take several days).

Live chat

Live chat is available during business hours. To chat with us click the blue 'Help' button in the bottom right-hand corner of any page on our website. You'll be prompted to chat with our friendly robot and if he can't answer your question, choose 'Get in touch' to be connected to a member of our support team.


For any non-urgent enquiries, you can email us at members@carnextdoor.com.au and we'll get back to you as soon as we can (it could take several days).


If your enquiry is urgent, you can reach us 24/7 by phone on (02) 8035 8000.


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