When our system alerts us that a car's battery is losing voltage, we'll send an SMS to whoever has the car at the time – the Borrower or the Owner – to let them know.
If you receive this message, as soon as you can, please check that the headlights and interior lights are off and that the car starts.
If the car won't start
If the car won't start, it's likely the battery is flat. You can call Roadside Assistance to help you get the battery started again - here's how.
For Owners - if your car's battery goes flat due the actions of a Borrower, you'll be compensated for the inconvenience as per the Fee Schedule.
If the car starts
If all the lights are off and the car starts, there could be an issue with the car's electrics or battery.
For Borrowers - Please call us to let us know ASAP. We can arrange an alternative car for you if necessary, and let the Owner know there may be an issue they need to address.
For Owners -Please call us to let us know, then block out your calendar until you can get the car looked at by a mechanic.