To keep prices low and make sure that all members have a good experience, Car Next Door relies on all members (both Borrowers and Car Owners) doing the right thing by their fellow members.

In the event that a member does the wrong thing, Car Next Door needs to charge fair fees and penalties to discourage those activities; compensate other members who have been put out; and cover our extra costs of administering ‘the fix’.

Traffic and parking

If you receive a traffic or parking fine, or if the owner has to move the car because you parked it incorrectly, you will be charged a fee in addition to the cost of any fines you receive.

Transferring a traffic or parking fine $40
This fee is charged to help compensate the Owner and Car Next Door for time spent in transferring traffic or parking fines into the name of the responsible Borrower. (Note that the Borrower is also responsible for parking fines that are incurred when they leave the car in a place where it gets a parking fine after their trip ends.) $30 of this fine is passed on to the car's owner.
Parked illegally or incorrectly $60
This fee is charged when a Borrower parks the car illegally (such as in parking space where it may only be left for a limited amount of time, facing the wrong direction, or obscuring a driveway), or contrary to the car's parking instructions - even if no parking fine is incurred. 50% of this fee is forwarded to the owner.

Cleanliness and fuel

This is a real person's car and is shared by many members of our community. Make sure you leave it clean and with at least 1/4 tank of fuel, ready for the next person to use it. Never smoke in a Car Next Door car.

Car left messy $35-60 plus cleaning cost
This fee is charged if you leave a car messy or dirty. If the car is very dirty, this is charged in addition to the cost of cleaning. Most of this fee is forwarded to the affected member. Read the Cleanliness Policy for more information.
Smoked in car $60 plus cleaning cost
This fine is charged in addition to the cost of cleaning, for smoking in a car. Read the Cleanliness Policy for more information.
Car left with low fuel $30
This fine is charged for leaving a car with less than ¼ tank of fuel. 50% of this is forwarded to the affected Member.
Car fueled with wrong fuel - diesel or petrol $60
This fee is charged for filling a diesel car with petrol, or vice-versa. This is charged to cover Car Next Door's time in assisting with the resolution and is in addition to any costs for draining the tank and repairs that may be required. This fee is charged in addition to any Roadside Assistance callout fees.
Car fueled with wrong fuel - incorrect octane number $10 or $40
A $10 fee is charged for filling a car with a higher octane level than specified. This compensates the Owners for the higher cost of high-octane fuel.

A $40 fee is charged for filling the car with a lower octane level than specified. This compensates the Owner for the cost of action to prevent damage to the vehicle from the low-octane fuel.

Keys and accessories

The lockbox, keys and other accessories are what makes our car-sharing system run smoothly, so make sure you take car of them. Check that all the lights are off and the doors locked before you leave the car at the end of your trip.

Car left open $50
This fee is charged to the previous driver when the next driver reports that a car was left unlocked. 50% of this is forwarded to the Owner.
Lockbox left open or unsecured $100
This fee is charged to the previous driver when the next driver reports that a lockbox was left open or unlocked. 50% of this is forwarded to the Owner.
Lost car keys $20 plus replacement cost
This fee is charged when a member loses a car key. It is in addition to the full cost of replacing the key and any Roadside Assistance callout fees. The car keys are your responsibility from when you first take them out of the lockbox until you return them at the end of your trip. Take care of the keys — some car keys cost over $500 to replace!
Lights left on $50
This fee is charged to a member if a car's lights are left on at the end of their trip and the battery does not go flat (if it does, the 'flat battery' fee applies). 50% of this is forwarded to the Owner.
Flat battery $100
This fee is charged to a member if, as a result of their actions, a car's battery goes flat. 50% of this is forwarded to the affected member. This is charged in addition to any Roadside Assistance callout fees.
Lost or damaged technology $520
This fee is charged to a member if they lose, damage or fail to return the in-car technology. This includes the cost of a replacement GPS tracking device ($220); replacement lockbox ($250) and replacement toll device ($50). These fees may be charged individually if only one item of technology is lost or damaged. This fee is also charged to Owners who remove their car from the platform and fail to return these devices.

Damage

Accidents happen, and comprehensive insurance coverage is included when you borrow cars through Car Next Door. The most you'll need to pay is your chosen Damage Cover Liability (DCL) amount.

Damage handling (in addition to repair costs) $60
If you damage a car, the Owner or Car Next Door has to spend time organising repairs. This fee is to compensate for this time and is included in your Damage Cover Liability (DCL) amount. If the cost of repairs falls below your DCL amount, you'll be charged the repair costs plus this fee. If the Owner organises the repairs themselves, this fee is forwarded to them.

Punctuality

Our car-sharing community relies on all members doing the right thing by each other and returning the cars on time at the end of their trips. Make sure you return the car on time, or extend your trip if you need a little longer.

Car returned late $20
This fee is charged to a member if they return a car later than their trip end time. This fee is in addition to the normal booking charges, including the extra time that they used the car. Tip: Extend your trip rather than running over time.
Late trip extension $10
This fee is charged to a member if the trip end time has already passed at the time they extend their trip. Tip: Extend your trip before the scheduled end time.
Late return affected next trip $50
This fee is charged to a member if their late return of a car affects another member's booked trip on that car. 50% of this is forwarded to the affected member.

Cancellations

Trip cancellations can cause inconvenience and potential loss of income to Owners and Borrowers. If you need to cancel or change a trip, remember that you may be charged a cancellation fee.

Borrower cancellation
Borrowers cancelling or editing trips within 48 hours of their start time may be charged in line with our cancellation policy.
Owner cancellation $20 or $40
These fees are charged to an owner who cancels a borrower's booking or fails to make their car and key available for a booking. These fees are passed on in full to the borrower to compensate them for the inconvenience. Read more.
 

Roadside Assistance

Roadside Assistance charges will be passed through to the Member who, in our reasonable opinion, is responsible for the need for the callout. For more information, please see our Member Agreement. For more information on what is covered by roadside assistance (including covered towing distances), please click here.

Flat battery $120
This fee is charged to a Member if, as a result of their actions, a car's battery goes flat and patrol assistance is provided. This fee is charged in addition to the inconvenience fee listed above. Owners will be responsible for battery costs in all circumstances where a battery is replaced by a roadside assistance provider.
Fuel $120 + excess towing fees
This fee is charged to a Member if, as a result of their actions, a car runs out of fuel or incorrect fuel is added to the car and patrol assistance or towing is provided. This fee is charged in addition to the incorrect fuel inconvenience fee listed above.
Keys $120 + excess towing fees
This fee is charged to a Member if, as a result of their actions, keys are locked inside the car, broken or lost and patrol assistance or towing is provided. This fee is charged in addition to the lost car key inconvenience fee listed above.
Off-road recovery $120 + all towing fees
This fee is charged to a Member if, as a result of their actions, a car becomes bogged or requires off-road recovery and patrol assistance or towing is provided.
Towing $120 + excess towing fees
This fee is charged to a Member if, as a result of their actions, towing is provided. An Owner is charged this fee if, as a result of one of the following issues, a car is towed:
  • Brake failure
  • Clutch related issues
  • Engine oil low
  • Overheating or coolant level low
  • Suspension issues
  • Transmission issues
Wheels and tyres $120 + excess towing fees
This fee is charged to a Member if, as a result of their actions, a wheel or tyre is damaged and patrol or towing assistance is provided. An Owner is charged this fee if there is no spare tyre or run flat tyre available and the car is towed.

Other issues

We may charge a fee reflective of our costs of dealing with other issues not specifically listed above.

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