It can take 3-5 business days for your bank to process a refund or payment from us. If you're a Borrower waiting on a refund, check your available balance in your Car Next Door account as some refunds are processed there.
If we make a payment to you (for example for a refund or your car's earnings), you'll receive an email notification that this payment has been processed. You might not see the funds straight away, as it can sometimes take several days for your bank to process the payment.
If it's been over a week
If it's been a week or more and you still have not received your payment, please email us at firstname.lastname@example.org so that we can investigate. Sending us a photo or screenshot of your statement will speed up the process.
There are two ways we process refunds:
- To your Car Next Door account: you can leave it there to use towards a future trip or plan charge, or withdraw the funds back to your card (Borrowers only)
- To the original method of payment: this is usually a refund to the same debit or credit card you used to pay. It may take your bank a two or three days to process this refund
If you are expecting a refund and haven't received it after a few days, please check all the payment methods you have on your account with us.
If the payment is for your car's monthly earnings, this will be deposited into your bank account early the following month. It can take a few days after you receive your invoice for your bank to process the payment and the funds to show in your account.