If there is any activity on your Car Next Door account during a calendar month, we are required to send you an invoice the following month - even if you don't owe anything.
You may have received an invoice because:
1: You booked a car in the previous calendar month.
If so, we will send you an invoice as a record of that trip, even if you don't owe any money. If you didn't drive, you may have been charged a cancellation fee.
You can log in to your account to check your past trips and see the cost breakdown.
2: There was some other activity on your account in the previous calendar month.
The charges for your tolls for a previous trip may have come through, or you may have had a fine or other fee. There may have been a refund or credit to your account.
You can check your transaction record by logging in to your account.
If the balance is $0.00, then you don't need to pay anything.
3: You have a credit in your account, or an overdue amount.
If your account balance is not $0.00 then you will receive an invoice each month, even if there haven't been any transactions during the month.
- If you have a credit, and are not planning any future trips, we can refund the money to your bank account - please email firstname.lastname@example.org to request this.
- If you owe money, you will continue to receive an invoice each month until the account is settled. If you would like to discuss the charges or a payment plan, please email email@example.com.
Even if you have stopped renting out your car or cancelled your Car Next Door membership, you may still receive an invoice from us for these reasons.