How do tolls work? Do I need to call the authority to pay for them?

Short answer:

We install a toll tag in all Car Next Door cars, so you don't need to pay for tolls separately. It can be used on any toll road in Australia.

At the end of each month, our system automatically matches each toll to the member who was driving at the time, and collects payment.

How you pay for tolls when you borrow a car

If you drive on any toll roads during your trip, the toll will be charged to Car Next Door.

We get the toll statement at the end of each month, so we'll pass the toll charge on to you a few days later.

This means you'll see your tolls charged each month as a separate amount to your trip costs. This charge may come through several weeks after your trip. 

Remember:

  • You do not need to call the toll company to pay for tolls - it's all done through your Car Next Door account.
  • You should not buy a toll pass for your trip - you will just be paying twice.

What to do if there is no toll tag in the car

All of the vehicles on Car Next Door should have toll tags in them. If you suspect the car you have borrowed doesn't have one, let us know.

Even if the tag is missing, the tolls will still be charged to our account, so no need to worry.

What to do if you think that a toll was wrongly charged to you

If you believe a toll has been allocated to you by mistake, please email members@carnextdoor.com.au and we will investigate further.

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