What to do if an owner asks you to cancel a booking

Car Next Door operates on a system of instant bookings, so your booking is instantly confirmed when you make it - you don't need to wait for the Owner to confirm.   

However in some cases, an Owner may need to cancel a Borrower's booking. (See 'Can I cancel a borrower's booking?

If an owner asks you to cancel your booking on their car, contact us so that we can make sure the booking is cancelled with no charges to you. We will try to help you find another car for your trip.

Will my pre-auth be released?

If we have already taken a $250 pre-authorisation, it will stay in place to cover any replacement booking you make.

If you choose not book another car, you can request that the $250 is returned to you immediately instead of the automatic 7 days. There's quite a lot of work for us in requesting the bank to return your pre-authorisation early, so in most cases we don't do it. However when you've been inconvenienced by an owner and unable to take the trip you'd planned, we're happy to do this for you.

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