Requesting to have your personal information deleted from our system

Short answer:

We can delete your personal information from our database after we receive a request from you in writing. Please lodge a ticket through the Help Centre with your request.

Deleting your personal information will also permanently close your Car Next Door account.

If you have an outstanding amount owing on your account, you will need to settle this balance before we can delete your account.

If you have had any transactions through Car Next Door in the last three months, we won't be able to delete your information. We need to keep it for three months for our financial recordkeeping requirements and data integrity. Once it's been three months since your last transaction (or if you have never had a transaction), we can delete your account and all your personal information.

If you ever want to use Car Next Door after we've removed your information from our system, you'll need to go through the sign up process again.

Request to have your personal information deleted

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