If you have an outstanding amount owing, you'll see this in the 'Account' section of the website or app. You'll see that your account is 'Arrears' and how much you owe.

To pay an amount owing

  • log in to our website or app and head to the 'Account' section
  • enter the amount you would like to pay, and
  • hit 'Pay'.

This will charge the amount to the payment card linked to your account. 

I'm overseas - how can I pay my account?

If you're overseas temporarily and still hold an Australian credit or debit card, you can settle your balance with your card. Just log in to your account, add the correct credit or debit card details, and follow the instructions above.

If you don't have an Australian credit or debit card, you can pay via electronic funds transfer (EFT). Please process a payment into the account below and send a screenshot of the payment confirmation to accounts@carnextdoor.com.au

BSB: 112-879
Account number: 467716133
Account name: CND Trading Acct
SWIFT: SGBLAU2S

Note: If you paying in a currency other than Australian dollars, make sure you check the current exchange rate before making payment. If the amount you transfer doesn't settle your outstanding account, we will still need to chase you for payment.

My card was lost or stolen - how can I pay my account?

If the card linked to your Car Next Door account is lost or stolen, please let us know as soon as possible. If you have an overdue balance, the system will block you from booking until the balance is cleared. While you wait for a new card, you can pay the outstanding amount owing via electronic funds transfer (EFT).

Please process a payment into the account below and send a screenshot of the payment confirmation to accounts@carnextdoor.com.au

BSB: 112-879
Account number: 467716133
Account name: CND Trading Acct
SWIFT: SGBLAU2S

Once you have a new card, please enter the details in your Car Next Door account as soon as possible so that we can charge you for your future bookings. See How do I update my credit card details?

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