Short answer:

You can any outstanding amounts in the website or app. Log in and choose 'Account' from the menu.

If you have an outstanding amount owing, you'll see this in the 'Account' section of the website or app. You'll see that your account is 'Arrears' and how much you owe.

To pay an amount owing

Website

  1. Log in choose 'Account' from the menu in the top right
  2. Enter the amount you would like to pay
  3. Click 'Pay'

App

  1. Log in and go to Menu > Account
  2. Tap 'Pay'
  3. Choose to pay the full amount or a different amount
  4. If paying a different amount, enter the amount you would like to pay
  5. Tap 'Pay now'

This will charge the amount to the payment card linked to your account.

Paying your account while overseas

If you still hold an Australian card: You can settle your balance with your card. Just log in to your account, add the correct credit or debit card details, and follow the instructions above.

If you don't have an Australian credit or debit card: You can pay via electronic funds transfer (EFT). Please process payment into the account below and send a screenshot of the payment confirmation to accounts@carnextdoor.com.au

BSB: 112-879
Account number: 467716133
Account name: CND Trading Acct
SWIFT: SGBLAU2S

If you paying in a currency other than Australian dollars, make sure you check the current exchange rate before making payment. If the amount you transfer doesn't settle your outstanding account, we will still need to chase you for payment.

Paying your account when your card has been stolen

Let us know as soon as possible that your card has been stolen. While you wait for a new card, you can pay the outstanding amount owing via electronic funds transfer (EFT).

Please process payment into the account below and send a screenshot of the payment confirmation to accounts@carnextdoor.com.au

BSB: 112-879
Account number: 467716133
Account name: CND Trading Acct
SWIFT: SGBLAU2S

Once you have a new card, please enter the details in your Car Next Door account as soon as possible so that we can charge you for your future trips.

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