I'm with Commonwealth Bank and my $250 deposit hasn't been returned


Unfortunately, the Commonwealth Bank holds pre-authorisations for 31 days instead of the usual 7 days. If your card is issued by the Commonwealth Bank and you would like your pre-auth returned in less than 31 days, you will need to contact the bank and obtain an 'auth number', then call us back and give us that number and your full credit card number. We will then send a fax to the bank asking them to release the pre-authorisation. Otherwise, you can wait out the 31 day period and your funds will be released as normal.


Was this article helpful?
36 out of 50 found this helpful


  • This such a barrier for users.

  • We find it really frustrating too - though we only take pre-auths for the first 2 trips, to reduce the barrier for users.

Please sign in to leave a comment.