Notifications of new bookings on your car

Short answer:

Each time a Borrower books your car, you'll receive an email with the time and date of the booking and the Borrower's contact details, and either an SMS or push notification.

If you're on our Key Handover plan, you'll need to contact the Borrower so you can arrange to meet and give them the keys before the booking.

If you're on our Instant Keys plan, our secure lockbox handles the key exchange for you so you just need to make sure your car is clean and has at least quarter tank of fuel, and the key and lockbox are in place.

Some owners like to SMS the Borrower before the booking to say hello and remind them of any key information, but that's up to you. Borrowers receive all the instructions they need through the app.

See: Contacting the Borrower who has booked your car

SMS or push notifications

To receive push notifications about your bookings, you'll need to have the Car Next Door app installed and ensure that the app has permission to send notifications. 

To receive SMS notifications, you need to go into your phone's settings (not the Car Next Door app) and disable permission for push notifications. If you have never installed the app you will receive SMS by default.

To check which notifications are turned on, go to your Account in the Car Next Door app or website, and see which options are listed. If the two options displayed are "Push notifications" and "Email", then the Car Next Door app has push notifications enabled. If you have disabled the permissions for push, the options should be "SMS" and "Email".

If two people log in to the app to manage the same car on different devices, both need to have the same notification settings in their device. If one person has Push on and the other has SMS, you may get a confusing mix of message types.

Unsubscribing from booking notifications 

You can manage which booking notifications you receive, and by which channels, through the notifications preferences centre.

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