Notifications of new bookings on your car

Short answer:

Each time a Borrower books your car, you'll receive an email with the time and date of the booking and the Borrower's contact details, and either an SMS or push notification.

If you're on our Key Handover plan, you'll need to contact the Borrower so you can arrange to meet and give them the keys before the booking.

If you're on our Instant Keys plan, our secure lockbox handles the key exchange for you so you just need to make sure your car is clean and has at least quarter tank of fuel, and the key and lockbox are in place.

Some owners like to SMS the Borrower before the booking to say hello and remind them of any key information, but that's up to you. Borrowers receive all the instructions they need through the app.

See: Contacting the Borrower who has booked your car

Not receiving notifications?

If you're not receiving push or SMS notifications from us there are some settings you can adjust to make sure the notifications are sent and you don't miss any.

Unsubscribing from booking notifications 

You can manage which booking notifications you receive, and by which channels, through the notifications preferences centre.

Related articles

Troubleshooting push and SMS notifications
Unsubscribing from marketing emails

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