How we calculate how far you drive

Short answer:

There are two ways we calculate how far Borrowers drive, depending on the sharing plan and optional extras the Owner has chosen. Some cars are fitted with a device that tracks how many kilometres Borrowers drive. For other cars, we ask the Borrower to enter the odometer reading at the start and end of the trip and the Owner confirms these details after the car has been returned. 

If you borrow a car with a device fitted, you don't need to record the odometer as our device will track how far you drive automatically. If you need to enter the odometer reading, the trip instructions in the app will tell you when you pick up and return the car.

If you would like to double-check that you have been billed for the right distance, you might like to plot your trip on Google Maps and use that as a secondary source of comparison. If you're still concerned that you've been charged incorrectly, please get in touch so we can investigate.

 

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Comments

3 comments
  • Commenced trip with odometer at 194572. Ended trip 194601. I totally misunderstood the conditions of my agreement due to the failure of loading the app when collecting the utility.
    So you will refund my fuel costs, that’s good. You charge me by the kilometres.
    When will this show on my account.

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  • Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.

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  • Ok. I’ve been alerted by the vehicle owner that the new borrower has recovered my wallet in the vehicle. The borrower has the vehicle for 4 days. Can you put me in touch with the borrower please as I require my medical cards. G

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