Instant Keys cars need to be available for at least 50% of the weekdays and 50% of the weekend days (for the full day - midnight to midnight) on average every month. There is no availability requirement for Key Handover cars.
Why we have an availability requirement
It costs Car Next Door approximately $200 a month to have a typical Instant Keys car on our platform. This includes insurance for your car, roadside assistance, and providing the lockbox and other in-car technology. This is more than the $60/month membership fee.
We subsidise car owners because we are building our network and want to make it as easy as possible for you to try the service out. However, there is not much point (either for you or for us) in having a car on the platform that is rarely or never available.
Minimum availability level
To be eligible for the $60/month membership fee, your car must be available for other members to rent during at least 50% of the weekdays and 50% of the weekend days (being full days - midnight to midnight) during each calendar month.
This is the 'Minimum Availability Level'. If your car’s availability is less than the Minimum Availability Level, then we may:
- charge you an additional amount, until your car's availability increases, to offset the costs of having your car on the platform; and/or
- restrict insurance coverage to Borrowers' bookings only (after notice to you).
What happens if your availability is low
We generally look at long-term availability as we recognise that from month to month, people's need to use their car may fluctuate. We will not impose any extra charge or restrict coverage before first contacting you. We'll take relevant factors into account such as your car's overall earnings, whether the low availability is temporary, and your intention to return to good availability levels.
Checking your availability
You can see your car's average weekday and weekend availability for this month, last month, this financial year, and all time in the stats dashboard. Log in to the website (not app) and go to Cars > Manage car > Stats.
Availability and the income guarantee
Higher availability requirements apply for the Income Guarantee.
To remain eligible for the Income Guarantee, your car must maintain a higher level of availability throughout the year. Check out the eligibility criteria for the Income Guarantee.
Key Handover cars
There is no minimum availability requirement for cars on our Key Handover plan. This is because our costs of having these cars on the platform is much lower.
Interested in renting out your car? Get your car earning money for you now!
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