Cars on the Instant Keys Plus+ plan must be available at least 75% of weekdays and 75% of weekend days each month. Cars on the legacy $60/month plan must be available at least 50% of weekdays and 50% of weekend days each month. There is no availability requirement for cars on our Key Handover plan or Instant Keys plan.
Minimum availability level
Instant Keys Plus+ - Your car must be available at least 75% of weekdays and 75% of weekend days each month.
Legacy $60/month plan (no longer available) - Your car must be available at least 50% of weekdays and 50% of weekend days each month.
A ‘day’ is the period from midnight to midnight.
Key Handover - No minimum availability level
Instant Keys - No minimum availability level
What happens if your availability is low
If your car’s availability is less than the relevant minimum availability level, we may:
- Charge you an additional amount until your car’s availability increases to offset the costs of having your car on the platform
- Restrict insurance coverage for your car to Borrowers’ bookings only (after notice to you)
We generally look at long-term availability as we recognise that from month to month your need to use your car may fluctuate. We won’t impose extra charges or restrict coverage before first contacting you. We’ll take relevant factors into account, like your car’s overall income, whether the low availability is temporary, and your intention to return to good availability levels.
Why we have an availability requirement
It costs Car Next Door around $200 a month to have a car on our platform on the Instant Keys Plus+ or legacy $60/month plans. This is more than the membership fee on either plan.
We subsidise these because we are building our network and want to make it as easy as possible for you to try the service out. However there isn’t much point (either for you or for us) in having a car on the platform that is rarely or never available.
Checking your availability
You can see your car's average weekday and weekend availability for this month, last month, this financial year, and all time in the stats dashboard. Log in to the website (not app) and go to Cars > Manage car > Stats.
Availability and the income guarantee
Higher availability requirements apply for the Income Guarantee.
To remain eligible for the Income Guarantee, your car must maintain a higher level of availability throughout the year. Check out the eligibility criteria for the Income Guarantee.
Key Handover and Instant Keys cars
There is no minimum availability requirement for cars on our Key Handover or Instant Keys plans. This is because our costs of having these cars on the platform is much lower.
Interested in renting out your car? Get your car earning money for you now!
List your car on Car Next Door