Short answer:

It's important that you nominate a back up contact we can call if there's an urgent issue with your car and we can't get in touch with you. If you know you're going to be uncontactable for a time, make your back up contact the primary contact so we know to call them first.

Nominating a back-up contact

  1. Log in and go to Cars > Manage car > Edit profile > Preferences in the website, or Cars > Back-up contact in the app
  2. Enter the name, phone number and email address of your back-up contact
  3. Click 'Save changes' in the website or 'Update' in the app

Making your back-up contact the primary contact

If you won’t be available for a certain time period (for example if you're on holidays or uncontactable for a few hours), make your back-up contact the primary contact. We and Borrowers will contact your back-up contact first when this option is selected.

  1. Log in and go to Cars > Manage car > Edit profile > Preferences in the website, or Cars > Back-up contact in the app
  2. Select 'Call back-up contact first' in the website or 'Primary contact' in the app
  3. Click 'Save changes' in the website or 'Update' in the app

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