Short answer:

You need to be contactable at all times during bookings, in case we or a Borrower need to reach someone immediately. You need to nominate a back-up contact who we can get in touch with if you aren't available.

Nominating a back-up contact

  1. Log in and go to Cars > Manage car > Edit profile > Preferences in the website, or Cars > Back-up contact in the app
  2. Enter the name, phone number and email address of your back-up contact
  3. Click 'Save changes' in the website or 'Update' in the app

Making your back-up contact the primary contact

If you won’t be available for a certain time period (for example if you're on holidays or uncontactable for a few hours), make your back-up contact the primary contact. We and Borrowers will contact your back-up contact first when this option is selected.

  1. Log in and go to Cars > Manage car > Edit profile > Preferences in the website, or Cars > Back-up contact in the app
  2. Select 'Call back-up contact first in the website or 'Primary contact' in the app
  3. Click 'Save changes' in the website or 'Update' in the app

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