The keys to the car are stored in a small electronic lockbox (we call it 'Fred'). It is kept either on the outside of the car or attached to a wall, fence or door nearby. Fred keeps the keys safe and handy so the borrower and car owner don't need to meet.
The lockbox has a keypad on the front and Borrowers receive a unique one-time-use code 15 minutes before their booking begins. They just punch in the code, out pops the key and they just pop it back in once they've parked and locked the car at the end of the booking.
- Car owners can generate their own codes to open Fred the Lockbox at any time. Log in and go to Your Cars > Dashboard > Lockbox code.
- Car borrowers can generate a lockbox code from 15 minutes before their trip, until four hours after their trip has finished. Log in and go to My Trips > Step 4: Find key lockbox and generate code
- See the Lockbox instructions for detail on how to use the Lockbox.
- Car owners should keep their spare key in the lockbox and use their other key when driving the car themselves.
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