How the $150 deposit is charged and returned

Short answer:

When you book your first trip with Car Next Door, $150 is charged to your card as a deposit. This will be charged at the time you book your trip and used towards your final trip cost. Any funds left after your trip is billed will be refunded to your card within a few days of your trip ending.

At the end of your trip, your distance charge will be deducted from the deposit.

If you cancel your trip, the cancellation charges (if any) will be deducted from your deposit.

If there's any money remaining, it will be refunded to your Car Next Door account. It will then be refunded to your card within a few days, or you can withdraw it back to your credit or debit card anytime. It can take a few days for your bank to process the refund and the money to appear back on your card.

The balance of your deposit should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases, the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.

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  • when the deposit is returned to my account?

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  • The trip shows incomplete. There is no option I can see to acknowledge the trip is complete

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  • 1) I have tried to have my Deposit returned to my Credit card but can not find "Manage: button in my account to do as above says!
    2) Plus I have been charged a "Reservation charge" for my initial booking which I have not seen listed in your charges!
    Denise Hynd

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  • It has been 2 weeks and my deposit still has not been refunded

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  • I haven’t gotten my deposit back and it’s been 2 weeks now. This is ridiculous

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