How the $150 deposit is charged and returned

Short answer:

When you book your first trip with Car Next Door, $150 is charged to your card as a deposit. This will be charged at the time you book your trip and used towards your final trip cost. Any funds left after your trip is billed will be refunded to your card within a few days of your trip ending.

The deposit is only charged on your first trip. Once you have successfully completed a trip, there won't be any further deposits on future bookings.

At the end of your trip, your distance charge will be deducted from the deposit.

If you cancel your trip, the cancellation charges (if any) will be deducted from your deposit. You will then need to pay a new deposit on your next booking, until you have successfully completed a trip.

If there's any money remaining, it will be refunded to your Car Next Door account. It will then be refunded to your card within a few days, or you can withdraw it back to your credit or debit card anytime. It can take a few days for your bank to process the refund and the money to appear back on your card.

The balance of your deposit should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases, the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.

 

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Comments

2 comments
  • A deposit is something that should be returned in a timely manner to a customer if the criteria for doing so are met. If drivers did right by you and the owner of the car then you as a business should take responsibility in ensuring that the money is returned in a reasonable timeframe. $150 is not an insignificant amount of money for some people and it is isn’t right that a customer should wait days if not weeks to receive their deposit back. I hope you address this issue as it is unprofessional and inconsiderate.

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  • Hi Simon, apologies for the late response. I can see your deposit was released and available in your Car Next Door the day after your trip finished, and that you withdrew it to your card credit card just after posting here. If you hadn't done that it would have been automatically refunded, but withdrawing it yourself makes it a day or so quicker.

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