How the $150 deposit is charged and returned

Short answer:

When you book your first trip with Car Next Door, $150 is charged to your card as a deposit. This will be charged at the time you book your trip and used towards your final trip cost. Any funds left after your trip is billed will be refunded to your card within a few days of your trip ending.

The deposit is only charged on your first trip. Once you have successfully completed a trip, there won't be any further deposits on future bookings.

At the end of your trip, your distance charge will be deducted from the deposit.

If you cancel your trip, the cancellation charges (if any) will be deducted from your deposit. You will then need to pay a new deposit on your next booking, until you have successfully completed a trip.

If there's any money remaining, it will be refunded to your Car Next Door account. It will then be refunded to your card within a few days, or you can withdraw it back to your credit or debit card anytime. It can take a few days for your bank to process the refund and the money to appear back on your card.

The balance of your deposit should be available in your Car Next Door account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases, the billing can take a little longer and the funds won't be available in your account until after the billing is complete. If your first trip is cancelled, the refunded deposit will be available in your Car Next Door account after the trip was due to end.

 

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Comments

9 comments
  • A deposit is something that should be returned in a timely manner to a customer if the criteria for doing so are met. If drivers did right by you and the owner of the car then you as a business should take responsibility in ensuring that the money is returned in a reasonable timeframe. $150 is not an insignificant amount of money for some people and it is isn’t right that a customer should wait days if not weeks to receive their deposit back. I hope you address this issue as it is unprofessional and inconsiderate.

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  • Hi Simon, apologies for the late response. I can see your deposit was released and available in your Car Next Door the day after your trip finished, and that you withdrew it to your card credit card just after posting here. If you hadn't done that it would have been automatically refunded, but withdrawing it yourself makes it a day or so quicker.

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  • My deposit havent been reutrned to me its been 3 days...u chaeged me for tolls after 3 days from my credit cars but not from my deposit...u havemt adjusted my fuel refund either...atleast have the decency to return the money on time to customer's credit card.

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  • Hi Ahsan, I can see that your deposit was refunded to you on Monday after you posted here. It may take a few days for your bank to process the refund but please get in touch with our support team if you still haven't received it next week.

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  • Hi There, I rented a Van 5 days ago and I still don't have my refund back. This is the only thing that I would say is bad about Carnextdoor. Everything else went smoothly and I was happy with it. The delay in receiving my deposit is terrible. It should be refund straight away, not days later.

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  • I still have my deposit with you.
    Total Booking amount + Mileage was less than the amount paid.
    when can I expect to get the balance back to my account please.
    Thanks

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  • Hi Kathy and Priojit - most trips are billed automatically overnight but sometimes we need to bill them manually, which takes a little longer. This is what happened with your recent trips, which is why there's been a delay in returning your deposits. I can see that for both of you the deposit was refunded to your card today so you should see it back in your account within a few days. Sorry for the delay!

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  • My deposit has not been returned. I rented a van on Thursday April 1st at 3pm the app would not allow me to upload the odometer readings so I had to email I got no response so I had to call the support number. The lady gave me assurance that everything was completed and I should have the refunded within 24 to 48 hours. I still do not have my refund back! I’m not impressed. The refund should go back straight away. It’s been 6 days now and still not bond back in my account. Can someone please tell me when it will go back into my account?

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  • Hi Lauchlan, I can see that the deposit has been returned to you now. It can take several days for your bank to process the refund so I'm sorry you were given the wrong information on the phone. We generally refund the deposit within 48 hours but unfortunately, banks often take a few days to process it back to your card.

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