How to create your car's profile
Your car's profile is what Borrowers see when they are looking for a car to book. Here they can see a photo and description of your car and its features. Filling out your car's profile doesn't take long, but it's one of the most effective ways to make your car stand out and get more bookings. You also need to fill out parking instructions so that your Borrowers know where to return your car.
You can see and edit your car's profile at any time by logging in to the members' site and going to Cars > Manage car > Edit profile or through the app under Cars > Profile.
Describe your car
In the 'About' section, give your car a clear description, highlight its features, and let Borrowers know any little quirks.
This helps people find your car when they search online and drive it without needing to contact you or us.
Have fun with this! Borrowers like to know that it's a real person's car, and giving it a fun description helps to show that your car is loved.
Select all the features your car has (like roof racks or child seats).
Important instructions for borrowers
Add any quirks or special features drivers need to know in the 'Important instructions' section (this will only be visible to Borrowers after they've booked your car).
Take a great marketing photo for your car
Our installer takes a photo when your car first joins the platform, but if you have some time you can probably take a better one that helps your car stand out in search results.
- Take the photo from the front of the car at a 45° angle
- Take the photo far enough back that there is an equal "border" on all four sides (about 4m)
- Hold the camera about waist-high so you're not "looking down" on the car
- The best lighting is early-mid morning and late afternoon on a clear day (the sun is too bright midday)
- Try to avoid having other cars, rubbish bins, or other objects in the photo
- See some examples of good photos in this blog post on taking a great car profile photo
To update your car's profile photo, click on 'Photos', select or drag and drop your new photo, and click 'Upload'. This will replace your car's current photo. You can only have one photo for your car at this stage.
Note: You can only update your car's profile photo through the website. This functionality is not available in the app.
Writing clear and detailed parking instructions
On the website, select 'Parking' to see and edit your car's parking instructions, or if you're on the app go to Cars > Parking. Borrowers will use these instructions to return your car to the correct spot.
Make sure that the address you list is in an unrestricted parking zone. This is the address that will be displayed to borrowers as the 'ideal park' for your car and they'll be asked to return the car as close to this address as possible. It must be an address where the car will not get a fine if it's parked there.
Any tips to help your borrowers find a good parking spot are helpful. It's a good idea to include specific streets where parking is available, and if you have parking permit include the streets where your permit is valid.
Changing your car's home location
You can change your car’s 'home' location from the 'Parking' section of your car's profile in the members' site, or under Cars > Parking in the app.
Website: Click 'Schedule a location change' and enter the new details.
App: Scroll down to 'Schedule a location change' and enter the new details.
Make sure you enter the date this change will take effect, and parking instructions for the new location.
Upload your profile photo
It's a great idea to upload a profile photo of yourself. This reminds borrowers that they're driving a real person's car and that they should take good care of it, and helps build a sense of community. Your profile photo will appear on your car's public profile page.
- Log into the website (not app) and click on the hamburger menu (three horizontal lines) in the top right
- Click on 'Account'
- In the 'Profile' section, take a photo using your phone or computer's camera or select a photo to upload
- Click 'Save'
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