Short answer:

The car's Owner pays for all the fuel that goes into the car. They are then reimbursed for every kilometre the Borrowers drive through their chosen distance income.

Borrowers pay for the fuel they use through the distance charge.

Whoever is driving the car needs to make sure they leave it with at least a quarter tank of fuel - whether that's the car Owner or a Borrower.

If a Borrower needs to fill up during their trip, they pay with their own money and upload a receipt for reimbursement. The amount they spent on fuel will be deducted from the final charge for the trip.

Any fuel the Borrower purchases during a trip is charged to the Owner in their monthly invoice, and offset by the distance income.

The pay-and-refund system:

  • Provides more transparency – Owners can see every fuel receipt as it’s uploaded by a Borrower and let us know if they notice any issues
  • Gives us more oversight – we’ll check every receipt to make sure the Borrower has purchased the right type and quantity of fuel
  • Reduces out-of-pocket costs for Borrowers - any amounts Borrowers spend on fuel will be deducted from their trip charge so they aren't out of pocket while they wait for us to process the refund

Related articles

How you're compensated for the fuel Borrowers use
Understanding fuel charges on your invoice
Buying fuel during a trip
What to do if you find a car with low fuel

 

 

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Comments

5 comments
  • Hi

    I forgotten of submitting the receipt of fuel? What I need to do?

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  • Help! I’ve finished my trip and need to get a refund on fuel as the fuel card didn’t work! I have my receipt.

    Aimee

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  • Hi

    I forgotten of submitting the receipt of fuel? What I need to do?

    0
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  • I've tried to submit my fuel receipt but it won't let me

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  • FYI I recently picked up a car that had exactly 1/4 tank of fuel, which meant I *had* to fill up during my journey or I would have returned the car with too little fuel. Unfortunately there were no petrol stations on my way, so I had to drive 2km in the wrong direction and 2km back in order to refuel. Since I was charged for this I contacted Car Next Door who said they cannot refund me for this extra travel, so it ended up costing me extra to top up the tank. They did at least give me a $5 voucher to compensate me for my time so it worked out fine, but just beware that if you pick up a car that someone else has left low on fuel, you may have to pay for the journey to the petrol station to top it up again!

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