All Car Next Door cars can be driven on any toll road in Australia. Our booking system works out who had the car at the time the toll was incurred and passes the toll charge to the right person.
How Borrowers pay for their tolls
If you drive on any toll roads during your trip, our system will automatically work out that you had the car at the time and charge the toll to you. We add an admin fee of $0.86 onto the toll, to cover our costs in processing the charges.
We bill tolls as they're charged to us or the car's owner, which is generally within 48 hours. For Key Handover trips, and in cases where a toll provider sends toll information to us later, billing will occur up to a month afterwards. This means you may be charged for tolls in the month following your trip.
- You do not need to call the toll company to pay for tolls - it's all done through your Car Next Door account
- You should not buy a toll pass for your trip - you will just be paying twice
How owners pay for tolls when driving their own car
Instant Keys - We install a toll tag in your car when you first start renting your car out. If you incur any tolls while driving your own car, these will be charged to our toll tag, added to your Car Next Door account, and offset against your earnings. If you have a toll tag in your car when our installer comes, we'll replace it with our toll tag. We'll put your old toll tag in a foil pouch and leave it in the car - usually in your glovebox. Take it out and store it securely. If you have a pre-paid or auto top-up toll account, check if you have any remaining credit and ask your toll provider for a refund.
Key Handover - We don't install a toll tag in your car, so you need to have your own toll account. You will pay for your own tolls as usual, and send us your toll statement to be reimbursed for any tolls incurred by borrowers.
What to do if you think that a toll was wrongly charged to you
If you believe a toll has been allocated to you by mistake, please email firstname.lastname@example.org and we will investigate further.