How do tolls get charged to the right person?

Short answer:

We install a toll tag in all Car Next Door cars. It can be used on any toll road in Australia.

All of the tolls are charged to Car Next Door. Then, at the end of each month, our billing system automatically works out who was driving the car at the time the toll was incurred and charges the right person. 

How Borrowers pay for their tolls

If you drive on any toll roads during your trip, the toll will be charged to Car Next Door.

We get the toll statement at the end of each month, so we'll pass the toll charge on to you a few days later.

This means you'll see your tolls charged each month as a separate amount to your trip costs. This charge may come through several weeks after your trip. 

Remember:

  • You do not need to call the toll company to pay for tolls - it's all done through your Car Next Door account.
  • You should not buy a toll pass for your trip - you will just be paying twice.

There is no toll tag in the car/the toll tag didn't beep

All of the vehicles on Car Next Door should have toll tags in them. If you suspect the car you have borrowed doesn't have one, let us know.

If you pass through a toll point and the tag doesn't beep, please let us know as the tag may need replacing.

Even if the tag is missing or doesn't beep, the tolls will still be charged to our account, so no need to worry.

How owners pay for tolls when driving their own car

If you incur any tolls while driving your own car, these will be added to your monthly invoice and offset against your earnings. 

What to do with your old toll tag

If you have a toll tag in your car when our installer comes, we'll replace it with our toll tag. We'll put your old toll tag in a foil pouch and leave it in the car - usually in your glovebox. Take it out and store it securely.

How much will the toll cost?

Tolls are charged by the toll road providers and vary depending on which road you drive on and how far you drive. We don't add any admin fees onto the toll, so you will only pay the amount charged by the toll provider.

What to do if you think that a toll was wrongly charged to you

If you believe a toll has been allocated to you by mistake, please email members@carnextdoor.com.au and we will investigate further.

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