How do tolls get charged to the right person?

Short answer:

We install a toll tag in all Car Next Door cars. It can be used on any toll road in Australia.

All of the tolls are charged to Car Next Door. Then, at the end of each month, our billing system automatically works out who was driving the car at the time the toll was incurred and charges the right person. 

How Borrowers pay for their tolls

All of the tolls are charged to our toll tag account. Our system then matches each toll with the person who had your car at the time, and charges them.

How you pay for tolls when driving your own car

If you incur tolls while driving your own car, these will be added to your monthly invoice and offset against your earnings. 

What to do with your old toll tag

If you have a toll tag in your car when our installer comes, we'll replace it with our toll tag. We'll put your old toll tag in a foil pouch and leave it in the car - usually in your glovebox. Take it out and store it securely.

What to do if you think that a toll was wrongly charged to you

If you believe a toll has been allocated to you by mistake, please email members@carnextdoor.com.au and we will investigate further.

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