Short answer:

When you rent your car out through Car Next Door, it’s covered under our risk protection arrangements whenever it’s with a Borrower. If you’re on our Instant Keys Plus+ or Legacy sharing plans, you and up to 5 Additional Drivers are also covered for your own use of your car.

Your car’s risk protection includes cover for:

  • damage
  • theft
  • third party loss
  • hail, flood and fire

If your car is damaged or lost during the period of cover, we’ll investigate to determine who is responsible, manage the claim with the insurer and organise the repairs.

Like regular comprehensive insurance, our risk protection doesn't cover general wear and tear. It does not cover damage to any accessories and modifications that were not supplied by the manufacturer. Cover extends to the reasonable cost of repairing damage, which may include the use of second-hand or non-OEM parts.

If you'd like cover for your car outside of Borrower bookings, you'll need to arrange cover with another insurer, or switch to the Instant Keys Plus+ sharing plan.

Car-sharing and your current insurance

Every insurer has its own policies, so you'll need to contact your insurer or check your PDS to see if sharing your car will impact on your current insurance.

These major Australian insurers have confirmed that they're happy to cover cars that are also rented out through Car Next Door, without any additional premium payable:

    • AAMI
    • APIA
    • GIO
    • NRMA
    • RACV
    • Suncorp
    • SGIO
    • SGIC

When requesting a policy quote, you may mention that you primarily use your car for personal use and occasionally share it on a platform called Car Next Door. 

If the consultant is unsure of cover, ask them to search their internal knowledge base for "car sharing" or "Car Next Door"

Most insurers have updated their internal information, but the consultant may not be across the policy update yet. If they tell you that you can't share your car, ask them to search for the following reference in their internal knowledge base:

  • APIA - Vehicle Use. KM1010840
  • AAMI, Suncorp, GIO - KM1014540 - Vehicle Use Section - Protect code P and same code P for car sharing scheme. 
  • NRMA, SGIO or SGIC: KM 1175909
  • RACV: Type in 'ride sharing cover' - says any driver is covered if the car sharing is occasional.

In addition, Allianz offers cover for car-sharers, however it is under their Rideshare insurance product and carries an additional annual premium. 

If you'd like some additional guidance on what to ask your insurer, just get in touch with us.

Instant Keys Plus+ and legacy $60 sharing plans

Cars on our  Instant Keys Plus+ plan (or legacy $60/month plan) are also covered outside of Borrower bookings. You’re covered when you drive, and you can also nominate up to five additional drivers to be covered. You can cancel your existing insurance policy.

How Car Next Door's risk protection works

Car Next Door provides access to risk protection to our Members using an Aggregate Deductible Fund (ADF) for motor vehicle risks when you list a car or borrow a car from our platform.  

The ADF is a group risk management scheme which is administered by Car Next Door and supported by a self-funded pool and a group insurance policy. The ADF is operated for your benefit. We will charge you an amount for the protection provided by the ADF and this is pooled with contributions made by other Car Next Door members.

If you borrow cars through Car Next Door, you are covered by the ADF for the period when you have possession of the vehicle, as defined in the Damage Policy. If you list a car through Car Next Door, you are covered for the period when your car is listed (if your car is on the Instant Keys Plus+ or Legacy sharing plan) or whilst your car is in a Borrower's possession (if your car is on the Instant Keys or Key Handover sharing plan), as described in clause 11 of the Owner Agreement.

Car Next Door does not hold an Australian financial services licence and you should consider obtaining your own advice about the ADF. Car Next Door will advise you in writing if your entitlement to a payment from the ADF changes or if it is discontinued. Car Next Door is obliged by law to compensate you for loss or damage you suffer if it fails to give you reasonable notice of events/changes to the ADF that could affect you adversely.

You can verify the currency of the ADF including the group insurance policy, by viewing the certificate of insurance

Your car's coverage is set out in the:

Related articles

What happens if your car is damaged during a Borrower trip
What happens if your car is damaged outside a Borrower trip
If your car is damaged through hail, fire or theft
Reporting new damage

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