Where can I view my invoice?

Accessing your invoice

Your invoice for the previous month will be sent out between the 3rd-10th of each month. You will receive an email notification when your invoice is available to view.

If you have been charged an amount and want to check what it was for, you can access your monthly invoice history at any time by logging in to view your account. 

Note: invoices can only be viewed through the website (not app).

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Unfortunately, we are unable to generate invoices for individual trips. 

Invoices for borrowers

Your invoice summarises your Car Next Door account activity, and includes the following:

  • All expense activity for the month, including trip charges, tolls, and your membership fee (if any). These expenses are charged to your card automatically. 
  • Trip charges are charged to your debit/credit card at the conclusion of your trip, tolls are charged after the end of each month when we get the report from the toll provider, and your membership fee is charged at the start of each month.
  • For more info, see the FAQ: "Why was I charged this amount for my trip?" and "How do I pay for my tolls?"

Invoices for owners

Your invoice summarises your Car Next Door account activity, and includes the following:

  • Your membership fee paid in advance for the month ahead. Note: The membership fee includes inclusion in our comprehensive insurance fleet policy, roadside assistance and security monitoring.
  • All income (e.g. money you earned through sharing your car) and expense activity (e.g. fuel card charges, tolls, and using other owners' cars) for the month just gone.
  • For more info see "How and when will I get paid" and "Understanding your invoice"

 

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Comments

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  • Hi I can't find my invoice. I also noticed I was charged about $50 more than the quote given to me when I booked. Not too happy. Fiona

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