Short answer:

You'll receive an invoice each month by email. You can also view all your invoices through the website at any time.

Accessing your invoice

Your invoice for the previous month will be sent out between the 3rd-10th of each month. You will receive an email notification when your invoice is available to view.

If you have been charged an amount and want to check what it was for, you can access your monthly invoice history at any time by logging in to view your account.

Note: invoices can only be viewed through the website (not app).

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Unfortunately, we are unable to generate invoices for individual trips.

Checking recent charges before your invoice is released

Invoices are sent once a month, but you can view a list of your recent transactions by logging in to the website and choosing 'Account' from the menu. Scroll down to the 'Past transactions' section to see a list of your transactions since your last invoice.

 

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Comments

7 comments
  • Hi I can't find my invoice. I also noticed I was charged about $50 more than the quote given to me when I booked. Not too happy. Fiona

  • I did not even use the car!! How am I charge $200??

  • Tried this but was unable to view my Invoice. Nothing was attached to the email I received either.

    Oops... looks like there was a problem with one of our servers. Our engineers have been notified. If you continue having the problem or urgently need assistance please call (02) 8035 8000.

  • There was no invoice attached to the email you sent. I am unclear as to what you mean by “you are receiving this because there has been a financial movement on your account”
    I could not view the invoice using the other way you suggested

  • This tip doesn’t work at all, can’t access my invoice, why not just attach in an email. An obvious way to overcharge customers.

  • No invoice attached. Nothing here either.

  • Sorry for the confusion, everyone! We had some issues with the invoice emails yesterday and will be resending them as soon as we've resolved the issue. Thanks for your patience!

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