Short answer:

You'll receive an invoice each month by email. You can also view all your invoices and recent transactions through the website on the Account page.

Accessing your invoice

Your invoice for the previous month will be sent out between the 3rd-10th of each month. You will receive an email notification when your invoice is available to view.

If you have been charged an amount and want to check what it was for, you can access your monthly invoice history at any time by logging in to view your account.

Note: invoices can only be viewed through the website (not app).

  1. Log in to the website (not app)
  2. Click on the menu in the top right corner and select 'Account'
  3. Click on 'Account summary'
  4. Choose the monthly invoice you'd like to view and click 'View invoice'

Receipts for individual trips

We'll email you a receipt for your trip after it's been billed. For most trips, this happens overnight but for some trips, it can take a few days.

Checking recent charges before your invoice is released

Invoices are sent once a month, but you can view a list of your recent transactions by logging in to the website and choosing 'Account > Account summary' from the menu. Scroll down to the 'Past transactions' section to see a list of your transactions since your last invoice.

 

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Comments

7 comments
  • It’d be appreciated to have it before closure of the month. A lot of businesses request that expenses are claimed before the end of the month. Not having the invoice on time will prevent me from using Car Next Door for business trips

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  • Just found out that the invoice releases monthly Very incovenient for someone who wants to claim the expenses straight away. Might not using it again for work trip

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  • I used a car, and was auto charged for its usage. All cool. BUT... Why was I under-charged? Why the balance is sent to me on monthly basis, when the invoice says it will be deducted from my card? Get it together guys!

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  • Hi,
    Great service. But I have to agree, why can't you generate an invoice for completed trips. If used for a work purposes they need expenses to be claimed weekly. Waiting untill the start if the month seems unnecessary.surly adding a download pdf invoice for completed trips can't be hard.

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  • Hi Pita, we'd love to create invoices for individual trips in the future but unfortunately it's not planned for any time soon. Because of the way our billing works, it's actually a bit harder to do than you may think! We know this makes it harder for some people to use Car Next Door for work so it's definitely on the list of improvements we plan to make in the future.

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  • Can you refund the amount balance left from my account. I do not wish you to hold that at all. $64.06
    I do not wish you to hold this in credit!!!
    Robyn Gersbach

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  • Hi Robyn, I can see we've already sent back your refunded balance to your payment card. We have instructions on how to withdraw refunds here: https://support.carnextdoor.com.au/hc/en-gb/articles/360024930131-Withdrawing-refunds-from-your-Car-Next-Door-account

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